@misc{EmontsHolleyKufferathKassner2023,
  author    = {Roman Emonts-Holley and Felicia Kufferath-Kassner},
  title     = {Customer-Service-Scorecard - Digital zum Erfolg},
  booktitle = {Service Today},
  volume    = {31},
  number    = {1},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {58 -- 59},
  year        = {2023},
}