@misc{BirtelYang2023,
  author    = {Frederick Birtel and Doowoong Yang},
  title     = {Einsatz digitaler Technologien im After-Sales-Dienstleistungsgesch{\"a}ft},
  booktitle = {UdZ},
  volume    = {18},
  number    = {2},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {42 -- 44},
  year        = {2023},
}