@misc{HarlandLenart2023,
  author    = {Tobias Harland and Martin Lenart},
  title     = {Vielfalt im Service in geordnete Bahnen lenken},
  booktitle = {Service Today},
  volume    = {31},
  number    = {2},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {38 -- 39},
  year        = {2023},
}