@incollection{JussenHeeg2023,
  author    = {Philipp Jussen and Katharina Heeg},
  title     = {Introduction to Smart Service Design},
  booktitle = {Smart Service Management: Design Guidelines and Best Practices},
  editor    = {Maria Maleshkova and Niklas K{\"u}hl and Philipp Jussen},
  isbn      = {978-3-030-58181-7},
  doi       = {10.1007/978-3-030-58182-4_4},
  url       = {https://link.springer.com/chapter/10.1007/978-3-030-58182-4_4},
  year      = {2023},
}