@misc{Optehostert2023,
  author    = {Felix Optehostert},
  title     = {Servicemitarbeiter ben{\"o}tigen neue Kompetenzen},
  booktitle = {Service Today},
  volume    = {30},
  number    = {Congressausgabe 2016},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {26 -- 27},
  year        = {2023},
}