@misc{KrechtingEndres2023,
  author    = {Denis Krechting and Frederik Endres},
  title     = {Service-Analytics zur Steigerung der Dienstleistungsprofitabilit{\"a}t},
  booktitle = {UdZ - Unternehmen der Zukunft},
  volume    = {18},
  number    = {2},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {39 -- 41},
  year        = {2023},
}