@misc{Riemer2023,
  author    = {Marion Riemer},
  title     = {Feelings statt Features},
  booktitle = {Service Today},
  volume    = {36},
  number    = {2},
  issn      = {1869-3024},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {72 -- 73},
  year        = {2023},
}