@misc{EmontsHolleyKufferathKassnerSenderek2023,
  author    = {Roman Emonts-Holley and Felicia Kufferath-Kaßner and Roman Senderek},
  title     = {Effektiver Kundenservice durch Social Media},
  booktitle = {Controlling \& Management Review},
  volume    = {60},
  number    = {5},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {68 -- 71},
  year        = {2023},
}