TY  - THES
A1  - Imtiaz, Ali
A2  - Schuh, Günther
T1  - Configurations of Knowledge Intensive Processes and Collaborative Technologies
N2  - Conventional approaches lead to inflexible organization:
Classic optimization approaches consider only the fully standardized formal
processes and disregard knowledge intensive and informal ones. Similarly, the
information systems considered are rigid and meant to support only the formal processes. As a consequence of over standardisation in both processes and information technology, the organizations become resistant to any change in operations. This inflexibility leads to delays in adapting their services and product to match the volatile and dynamic market needs.

Contemporary processes and IT allow flexibility:
Currently, organizations are forced to diverge from classic and narrow approaches,
and explore new alternative means to enable human-centric knowledge
processes and collaborative information technologies. These 'Collaborative technologies'
are considered to support a much larger spectrum of process types
namely formal as well as semi-formal and informal processes.


Lack of approaches to configure processes and IT:
Even knowing the potentials of collaborative technologies, the organizations still
show a very slow inclusion into their daily operations, and with relatively high
failure rate. This is due to the fact that there are no comprehensive approaches
or methods available to systematically identify, organize and map organizational
process types to the available collaborative technologies.


Model to configure knowledge processes and IT applications:
The aim of this dissertation is to provide organizations with a model and an
application approach to configure their knowledge intensive processes with the
functionalities offered by collaborative technologies. The model is structured
into three main segments:
• description of attributes of knowledge intensive processes
• description of functionalities of collaborative technologies
• configurations of knowledge intensive processes and collaborative
technologies
The model enables the organizations to recognise and configure knowledge
intensive processes with their collaborative technologies. The model and scenarios
are applicable within organizational settings supported by an application
approach and tool based concept. The model is applied and validated within
three diverse industrial case studies.
T3  - Schriftenreihe Rationalisierung - 142 
KW  - collaborative
KW  - configuration
KW  - knowledge intensive
Y1  - 2022
UR  - https://epub.fir.de/frontdoor/index/index/docId/1328
SN  - 978-3-86359-430-5
PB  - Apprimus
CY  - Aachen
ER  -