@inproceedings{SchuhTrebelsWinter2023,
  author    = {G{\"u}nther Schuh and J{\"o}rg Trebels and Cord-Philipp Winter},
  title     = {Evaluating and Eliminating Waste in Service Production Processes},
  booktitle = {Sixteenth International Working Seminar on Production Economics; Bd. 3},
  editor    = {Robert W. Grubbstr{\"o}m and Hans H. Hinterhuber},
  series    = {Adopting the Customers' Perspective},
  pages     = {435 -- 447},
  year      = {2023},
}