@misc{Honne2024,
  author    = {Michael Honn{\´e}},
  title     = {Aktuelle Herausforderungen im After-Sales-Service},
  booktitle = {UdZPraxis},
  volume    = {2},
  number    = {1},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {36 -- 37},
  year        = {2024},
}