@article{SchildJenschKokorski2025,
  author    = {Lukas Schild and Jonas Jensch and Stefan Kokorski},
  title     = {Understanding service complexity in manufacturing companies: Insights and implications from a mixed methods study on drivers and levers of complexity},
  journal   = {Electronic Markets},
  editor    = {Francesco Polese},
  volume    = {35},
  number    = {30},
  pages     = {1 -- 23},
  doi       = {10.1007/s12525-025-00769-9},
  year      = {2025},
}