TY  - JOUR
A1  - Gudergan, Gerhard
A1  - Gudergan, Siegfried
A1  - Ambrosini, Véronique
T1  - Dynamic capabilities-enabled servitization
T2  - Production Planning & Control
N2  - Literature is silent on whether the impact of dynamic capabilities (DCs) on transformative efforts towards servitization is hampered by manufacturers’ exploitative quality management (QM) employed to improve production efficiencies. Based on theoretical and empirical insights about 60 manufacturers this paper offers propositions on this question and a nuanced appreciation of the conflicts and barriers manufacturers face to effectively use DCs to servitize. It shows that DCs strengthen manufacturers’ customer solution capabilities and service resources. However, although directly improving their service resources, exploitative QM weakens the positive impact of DCs on such resources, yet without necessarily affecting customer solution capabilities. Hence, manufacturers’ use of exploitative QM can bolster their service resources yet concurrently reduce the impact of their transformative efforts towards servitization. The paper also delves into the tensions that can arise between the equipment and service parts of a manufacturing organisation and proposes managerial guidance on how to address them.
KW  - Dynamic capabilities
KW  - Exploitation/Exploration
KW  - Manufacturing
KW  - Quality management
KW  - Servitization
KW  - 03
Y1  - 2025
UR  - https://epub.fir.de/frontdoor/index/index/docId/3989
SN  - 0953-7287
PB  - Informa UK Limited
ER  -