Creation of Subscription-Related Service Modules

  • More and more companies in the mechanical and plant engineering industry are transforming their business model and evolving from product to solution providers. Subscription business models play a key role in this development. They enable companies to enter long-term collaborative relationships with customers and thus monetize the potential of Industry 4.0. However, this development is not easy for many companies and is associated with numerous hurdles. One of these hurdles is the development of a suitable range of services tailored to customer needs. In this context, the bundling of individual services to service modules plays a key role in realizing new value propositions. In practice, however, companies often lack an understanding of which services need to be combined in what way to be able to realize new value propositions. Accordingly, the goal of this work is to identify relevant services for subscription business models, to cluster them into meaningful value-adding bundles, and to derive new value propositions accordingly. The new value propositions in turn enable mechanical and plant engineering companies to strengthen customer loyalty and thus achieve long-term economic success.

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Author:Günther SchuhORCiDGND, Christian Holper, Lennard HolstGND, Wolfgang BoosORCiDGND
Parent Title (English):Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures. IFIP WG 5.7 International Conference, APMS 2023, Trondheim, Norway, September 17–21, 2023, Proceedings, Part II
Series (Serial Number):IFIP advances in information and communication technology (690)
Place of publication:Cham [u. a.]
Editor:Erlend Alfnes, Anita Romsdal, Jan Ola Strandhagen, Gregor von Cieminski, David Romero
Document Type:Conference Proceeding
Year of Completion:2023
Date of first Publication:2023/09/14
Release Date:2023/09/21
Tag:Produkt-Service-System; rev
modularization; product-service system; service modules; subscription economy
GND Keyword:SubskriptionGND
First Page:213
Last Page:227
Institute / Department:FIR e. V. an der RWTH Aachen
Dewey Decimal Classification:6 Technik, Medizin, angewandte Wissenschaften / 62 Ingenieurwissenschaften