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Social-Software-Supported Collaboration: A Design Model for Social Software Usage in Organizations

  • Organizations seek to expand the utilization of social-software-solutions to boost collaboration among employees. However, the existing scientific data regarding the improvement of intra-organizational collaboration as a result of social software is not applicable for companies. Therefore, this paper aims to investigate corporate collaboration based on social software. It describes a holistic design model for intra-organizational collaboration based on social software by addressing relevant possible company goals and highlighting the advantages of integrating social software solutions into corporate communication. The model in this paper aims to take a variety of different variables into account and therefore consists of four main elements goals, functions, effects and collaboration which allow a detailed planning of social software supported collaboration as well as a strategically organization. Currently there are many social software solutions with different functions and functional characters. To choose the fitting one, the design model can be of use. It helps selecting the applying strategy respectively the applying solution. The design model presents the functional classes and possible support when attaining entrepreneurial goals. Thus it is possible to prioritize the function module and to plan ahead, as well as to evaluate when it comes to different types of social software based collaborations. This paper shows what kind of potential social software holds when used to support corporate communication and collaboration. The designed model enables businesses to structure and plan their implementation of social software and organize what kind of goals they want to achieve and which areas of their company they wish to connect. Thus, the model supports the growth of collaboration based on social software and is an important guideline for business that wish to transform themselves into an Enterprise 2.0.

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Metadaten
Author:Volker Stich, Jan Siegers, Philipp Jussen
Publisher:Institute of Knowledge Asset Management (IKAM)
Place of publication:Dresden
Editor: Institute of Knowledge Asset Management (IKAM)
Document Type:Conference Proceeding
Language:English
Date of Publication (online):2023/12/06
Date of first Publication:2016/06/17
Release Date:2025/01/14
Tag:Gestaltungsmodell
Collaboration; Design Model; Enterprise Social Network; Social Software
First Page:147
Last Page:163
FIR-Number:SV6659
Name of the conference:11th International Forum on Knowledge Asset Dynamics
place of the conference:Dresden
Date of the conference:15.06.-17.06.2016
Institute / Department:FIR e. V. an der RWTH Aachen
Dienstleistungsmanagement
Dewey Decimal Classification:6 Technik, Medizin, angewandte Wissenschaften / 62 Ingenieurwissenschaften