Service Development in Virtual Enterprises

  • In most European countries a structural change from a production dominated towards a service oriented society is progressing. Companies increasingly consider services as means to gain competitive advantages in a global competition. In order to provide holistic, value-adding solutions while simultaneously guaranteeing high quality standards, production companies increasingly join forces with external services‘ providers. Models, methods and tools for service development are rare and in most cases immature. In the context of virtual services‘ development this leads to a dual set of simultaneous chal-lenges: an alignment of systematic services‘ and product development and the coordination of distributed R&D partners. The objective is to provide a meta-process that identifies all steps and decision points necessary to successfully develop innovative services. It is a result of combined service development and virtual enterprises‘/ networks‘ research.

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Metadaten
Author:Günther SchuhORCiDGND, Heiko Dirlenbach, Laura Georgi
ISBN:978-0-387-38266-1
Parent Title (German):Seventh IFIP Working Conference on Virtual Enterprises - Proceedings Pro-VE
Publisher:Springer
Place of publication:Boston [u. a.]
Editor:Luis M. Camarinha-Matos, Hamideh Afsarmanesh, Martin Ollus
Document Type:Conference Proceeding
Language:English
Date of Publication (online):2023/10/20
Date of first Publication:2006/09/25
Release Date:2024/05/13
Tag:Automobilindustrie; Dienstleistungsentwicklung; MyCarEvent; Netzwerkmanagement; Virtuelle Organisation
First Page:527
Last Page:534
FIR-Number:SV4660
Name of the conference:Seventh IFIP Working Conference on Virtual Enterprises
place of the conference:Helsinki
Date of the conference:25.09.-27.09.2006
Institute / Department:FIR e. V. an der RWTH Aachen
Dienstleistungsmanagement
Dewey Decimal Classification:6 Technik, Medizin, angewandte Wissenschaften / 62 Ingenieurwissenschaften