Refine
Year of publication
Document Type
- Book (6)
- Part of a Book (10)
- Conference Proceeding (21)
- Contribution to a Periodical (11)
- doctorallecture (1)
- Doctoral Thesis (1)
- Lecture (2)
- Report (3)
- Working Paper (6)
Is part of the Bibliography
- no (61)
Keywords
- Additive manufacturing (1)
- Agile (1)
- Agile Development (1)
- Agrarproduktion (1)
- Arbeitssystem (1)
- Auction Mechanism (1)
- Bahntechnik (1)
- Baugewerbe (1)
- Best Practices Instandhaltung (1)
- Business Model (1)
- Business Models (2)
- CSS 2.0 (1)
- Case study research (1)
- Coordination Need (1)
- Cost Calculation (1)
- Customer Centricity (1)
- Customer-Service-Scorecard (1)
- Daten (1)
- Datenbasierte Dienstleistungen (1)
- Dienstleister (1)
- Dienstleistung (1)
- Dienstleistungen (1)
- Dienstleistungsentwicklung (1)
- Dienstleistungskultur (1)
- Dienstleistungsmanagement (2)
- Dienstleistungsproduktion (1)
- Dienstleistungssysteme (1)
- Digital Solutions (1)
- Digitale Transformation (2)
- Digitaler Schatten (2)
- Digitalisierung (7)
- DispoOffshore (1)
- Disposition (2)
- Dispositionslogik (1)
- Eisenbahntechnik (1)
- Entwicklung digitaler Servicesysteme (1)
- Erfolg (1)
- Erfolgsfaktor (1)
- Geschäftsmodell (2)
- Geschäftsmodelle (2)
- Güterzug (1)
- Güterzüge (1)
- Hybride Wertschöpfung (1)
- Industrial Production Companies (1)
- Industrial Service Companies (1)
- Industrie 4.0 (17)
- Industrieservices (1)
- Innovation (1)
- Instandhaltung (11)
- Instandhaltungsplanung (1)
- Instandhaltungsplanung und -steuerung, (1)
- Instandhaltungsstrategie (1)
- Internet der Dinge (2)
- Investment Scenarios (1)
- Kennzahlen (1)
- Klein- und Mittelbetrieb (1)
- Konferenz (1)
- Kosten (1)
- Kundendienst (1)
- LCC (1)
- Landwirtschaft (1)
- Landwirtschaftsentwicklung (1)
- Lean Services (1)
- Lebensmittelindustrie (1)
- Lernendes Unternehmen (1)
- Maintenance (1)
- Maintenance Services (1)
- Maintenance-Strategy (1)
- Management (1)
- Manufacturing networks (1)
- Maschinelles Lernen (1)
- Minimum-Viable-Services (1)
- Missing Understanding (1)
- Network thinking (1)
- Offshore-Windenergie (1)
- Offshore-Windpark (1)
- Organisationales Lernen (1)
- Process Performance Indicators (1)
- Product-Service Systems (1)
- Produktion (1)
- Produktionssteuerung (1)
- Produktivität (3)
- Prozessmanagement (1)
- Prozessstandardisierung (1)
- Reifegradermittlung (1)
- Reifegradmodell (1)
- Release (1)
- Ressourcensteuerung (1)
- Return on Maintenance (1)
- SV7169 (1)
- SV7201 (1)
- SV7207 (1)
- SV7404 (1)
- Sales management (1)
- Sales organization (1)
- Selective laser manufacturing (1)
- Service (2)
- Service Engineering (4)
- Service Transformation (1)
- Service-Engineering (1)
- Service-Studie (2)
- Servicemanagement (2)
- Servicewüste (1)
- Simulation (2)
- Small And Medium-sized Companies (SMEs) (1)
- Smart Farming (3)
- Smart Maintenance (5)
- Smart Production (1)
- Smart Service (1)
- Smart Service Engineering (2)
- Smart Services (11)
- Smart product service systems (1)
- Smart-Service-Welt (1)
- Spare part production (1)
- Strategie (2)
- Studie (1)
- Subscription Business (1)
- Subscription-Modelle (1)
- Supply Chain Management (1)
- System Dynamics Simulation Model (1)
- Technical Assets (1)
- Typologie (1)
- Vernetzung (1)
- Vorgehensmodelle (1)
- business model (1)
- characteristic curves (1)
- companies (1)
- complexity management (1)
- complexity theory (1)
- customer (1)
- customer productivity (1)
- data analytics (1)
- data-driven services (2)
- digital business model (1)
- digital shadow (1)
- digitale Lern- und Assistenzsysteme (1)
- digitalization (1)
- e.GO (1)
- external factor (1)
- guidelines (1)
- industrielle Dienstleistungen (1)
- launch tactics (2)
- machine learning (1)
- manufacturing (2)
- market launch (2)
- new service development (2)
- portfolios (1)
- predictive maintenance (1)
- product service systems (1)
- production systems (1)
- productivity (1)
- service marketing (2)
- service process (1)
- service production (2)
- service productivity (1)
- service range complexity (1)
- simulation (1)
- smart services (2)
- stress (1)
- system dynamics (1)
- unternehmerischer Erfolg (1)
- variant-creating factors (1)
Institute
This paper presents a simulation approach for service production processes on the basis of which an optimal operating point for service systems can be identified. The approach specifically takes into account the characteristics of human behavior. The simulation is based on a system theory approach to the service delivery process. A specific use case of the simulation approach is presented in detail to illustrate how characteristic curves are deduced and an optimal operating point is obtained.