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Patterns of Digitization
(2019)
This article describes the results of a survey designed to assess how companies are implementing digital transformation, including the various strategies they employ and the actions they take to achieve large-scale transformations. While a few companies seem to reach front-runner status, the majority seem to lag behind. This phenomenon is a top concern of boardrooms worldwide and motivated the development of this study. To help these organizations, we highlight differentiated strategic principles and characteristics of the companies' design processes digitally mature companies undertake to transform their businesses. These insights should help lagging companies understand what is involved in implementing a digital transformation and what they need to do to enforce this transformation.
Digital Leadership
(2020)
This article describes digital leadership-specifically character and competency-that differentiate digitally mature organizations from digitally developing organizations. We assess the differentiated actions of leaders of digitally mature organizations and discuss their results. The study is based on Patterns of Digitization survey with insights from 559 decision makers across five geographic regions-America, Europe, Asia, Africa, and Oceania designed to assess how companies are implementing digital transformation, the various strategies they employ, the investments they make, and the actions they take to achieve large-scale institutionalized digital transformations. The insights gleaned from the study should help lagging companies understand what is involved in implementing a digital transformation and what they need to do to catch up.
Digital Leadership – Which leadership dimensions contribute to digital transformation success?
(2021)
The digital transformation of industry and society continues to advance. While some companies are achieving trailblazer status, others are finding it difficult to manage or even initiate the necessary changes. Top-level leaders play a central role in these transformational processes, as they have the opportunity to directly or indirectly influence decisive variables. In this article, we present the results of interviews with 13 digital leaders who have successfully implemented the necessary changes for the digital transformation of their companies. The results of the interviews provide key dimensions for leaders to digitally transform their companies.
Overview: The digital transformation of organizations continues at a frenetic pace. While some companies have achieved trailblazer status, others are finding it difficult to change and therefore are lagging. Digital leaders play a pivotal role in this transition because they can increase the confidence of their organizations behind these often risky and disruptive initiatives. In this article, we present our efforts to i) separate the practices of digitally developing and digitally mature organizations―particularly those of their leaders, ii) determine the specific trust-building actions of digitally mature leaders, iii) develop a scale to measure the human dimensions of digital leaders, and iv) discuss the future development of a reliable scale and self-assessment tool that digital leaders can use to assess their own readiness to accelerate digital initiatives.
Artificial intelligence (AI) applications are taking the world by storm. Yet increasingly, these solutions are coming under fire as being “biased”. This presentation describes the actions taken by three successful digital leaders to overcome this issue and ensure that the resulting decision information is fair and explainable. Their advice is part of a much larger study we have conducted to understand the actions “digitally mature” organizations take to separate themselves from “digitally developing” companies. The goal of our studies is to help digitally developing organizations ― the great majority ― catch up.
Digital leaders play a pivotal role in the success of digital transformation initiatives. They increase the confidence of their organizations during these often risky and disruptive transitions. The most pressing question is how they can lead their companies into a future that is continually shaped by digital innovations. Several methods for effective leadership have been theorized, and many of them have been substantiated and used in practice. But digital leadership demands a certain set of new dimensions ― human traits and technical skills ― to meet the challenges of the digital age. The digital leadership self-assessment scale helps leaders assess and improve their performance, no matter where they sit in the organization—CEO, CDO, functional leader, or program manager. Companies can use it to develop a digital-ready talent pool and the management teams necessary for leading successful and responsible digital transformations. In this article, we administer the self-assessment scale and assess how early career managers — professional MBA students — internalize these digital traits as they develop their careers and leadership abilities. We summarize the findings under three levels of understanding — knowledge-based, experience-based, and aspiration-based — and discuss their interconnectedness and collective role in strengthening the success of a digital leader's efforts.
The success of digital transformation initiatives relies heavily on effective digital leadership, which requires a blend of human-centric traits and technical expertise. While digital technologies enable transformation, organizations must develop leaders with the skills to navigate the complexities of change, foster innovation, and align strategies with organizational goals. Despite the growing importance of digital leadership, there is a lack of standardized, validated tools to measure and assess digital leadership competencies systematically. This study introduces the Digital Leadership Scale (DLS), a validated self-assessment tool designed to measure a leader’s ability across seven human-centric dimensions essential for digital transformation: Positive Attitude, Ethical AI Use, Growth Mindset, Track Record, Transparent Agenda, Skills Acquisition, and Participative Style. The DLS serves as a practical tool for leaders to engage in self-reflection, identify strengths and development areas, and adopt personalized learning strategies. Organizations can leverage this scale to cultivate a digitally proficient workforce and foster leadership capabilities aligned with digital transformation success.
Patterns of Digitization
(2020)
This article describes the results of Patterns of Digitization survey designed to assess how companies are implementing digital transformation. The survey includes the various strategies companies employ, the technologies they invest in, and, in particular, the actions they take to overcome the organizational resistance that is common to most large-scale transformations. Digital transformation is reshaping entire segments of our society and industries of every type:
communications, retail, and increasingly healthcare, medicine, agriculture, and manufacturing.
While a few companies seem to reach front-runner status, the majority seem to lag. This phenomenon is a top concern of boardrooms worldwide and motivated the development of this study. To help these organizations, we highlight the important actions all companies are taking as well as the differentiated actions digitally mature companies are undertaking to transform their businesses. These insights should help lagging companies understand what is involved in
implementing a digital transformation and what they need to do to catch up.
Assessing Digital Leadership
(2023)
Digital leaders play a pivotal role in the success of digital transformation initiatives. They increase the confidence of their organizations during these often risky and disruptive transitions. The most pressing question is how they can lead their companies into a future that is continually shaped by digital innovations. Several methods for effective leadership have been theorized in the past, and many of them have been profoundly substantiated and used in corporate practice. But digital leadership demands a certain set of new dimensions ― both human traits and technical skills ― to meet the challenges of the digital age. These include the concepts of growth mindset, ethical AI, and data focus, among others.
Currently, there is no reliable scale to identify and measure key digital leadership dimensions. Therefore, in this article, we present our efforts toward developing a reliable scale to measure the human dimensions of successful digital leaders. It lays the foundation for a self-assessment tool, which inspires leaders to reflect and improve upon aspects of their leadership necessary to digitally transform their businesses.
Responsible AI Framework
(2025)
