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Chatbots im Service - Gestaltung eines Einführungskonzepts von Chatbots im B2B-Kundenservice für KMU des Maschinenbaus (Report)

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 _    _    __   __    ____     __   __    _____     _____   
| \  / ||  \ \\/ //  |  _ \\   \ \\/ //  / ____||  |  ___|| 
|  \/  ||   \ ` //   | |_| ||   \ ` //  / //---`'  | ||__   
| .  . ||    | ||    | .  //     | ||   \ \\___    | ||__   
|_|\/|_||    |_||    |_|\_\\     |_||    \_____||  |_____|| 
`-`  `-`     `-`'    `-` --`     `-`'     `----`   `-----`
 


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