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Chatbots im Service - Gestaltung eines Einführungskonzepts von Chatbots im B2B-Kundenservice für KMU des Maschinenbaus (Report)

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 ______      ___     _    _     ______    _  _    _    _   
|      \\   / _ \\  | |  | ||  /_   _//  | \| || | || | || 
|  --  //  | / \ || | |/\| ||   -| ||-   |  ' || | || | || 
|  --  \\  | \_/ || |  /\  ||   _| ||_   | .  || | \\_/ || 
|______//   \___//  |_// \_||  /_____//  |_|\_||  \____//  
`------`    `---`   `-`   `-`  `-----`   `-` -`    `---`
 


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