Refine
Year of publication
- 2014 (1) (remove)
Document Type
Language
- English (1)
Is part of the Bibliography
- no (1)
Keywords
- Produktivität (1)
- Simulation (1)
- characteristic curves (1)
- customer (1)
- customer productivity (1)
- external factor (1)
- productivity (1)
- service production (1)
- system dynamics (1)
Institute
Increasing productivity in product-service systems is a vital success factor for industrialized economies and individual businesses. The service production is typically described as an integrated value chain setting, in which the provider and the customer are co-creators.
This paper embraces a characteristic curve model in order to illustrate the influence of the customer on the productivity of service production. The characteristic curves are derived from a system dynamics simulation model for a synchronized takt-based service production. In conclusion this research leads to designs recommendations for service production systems in order to reduce lead times and increase adherence to delivery dates.