Refine
Year of publication
Document Type
- Conference Proceeding (115)
- Part of a Book (66)
- Contribution to a Periodical (27)
- Article (13)
- Lecture (7)
- Working Paper (4)
- Book (3)
- Internet Paper (2)
- Report (2)
Is part of the Bibliography
- no (239)
Keywords
- 02 (15)
- 03 (10)
- 04 (1)
- 5G (2)
- 7. EU-Forschungsrahmenprogramm (1)
- AI (2)
- APMS (1)
- APS (1)
- Aachener PPS-Modell (1)
- Ablauforganisation (1)
- Abrechnungsmodell (1)
- Adaptability (1)
- Additive Fertigung (1)
- Administration (1)
- Advanced Planning System (1)
- Anlagenbau (1)
- Anlaufmanagement (1)
- Anomaly detection (1)
- Architektur <Informatik> (1)
- Artificial intelligence (1)
- Asset Management (1)
- Auction Mechanism (1)
- Aufbauorganisation (1)
- Auftragsabwicklung (6)
- Auto-ML (2)
- Automatisierung (1)
- Automobilindustrie (3)
- Beratung (1)
- Beschaffungsplanung (1)
- Beschwerdemanagement (1)
- Best practices (1)
- Bestandsmanagement (1)
- Bewertung (2)
- Big Data (3)
- Blockchain (4)
- Business Analytics (1)
- Business Analytics Methods (1)
- Business Model (1)
- Business Related Services (1)
- Business analytics (1)
- Business management (1)
- Business reference model (1)
- Business-Analytics-Methoden (1)
- Business-Community (2)
- CKD (1)
- CKD-Baugruppe (1)
- CKD-Supply Chains (1)
- CKD-Wirkungsmodell (1)
- CMM (1)
- CO2 accounting (1)
- CPS (3)
- CPSL (1)
- CRM (1)
- CRM-Systeme (1)
- Case study research (1)
- Change Management (1)
- Change Request (2)
- Circular economy (1)
- Circular ecosystems (1)
- Circular product management (1)
- Club of Logistics (1)
- Co-creation (1)
- Collaborative Planning (1)
- Community (2)
- Compliance (2)
- Condition Monitoring (1)
- Condition monitoring (1)
- Controlling (1)
- Conversational interfaces (1)
- Coordination Need (1)
- Corporate Network (1)
- Corporate management (1)
- Cost Benefit Sharing (1)
- Cost Calculation (1)
- Cost-Center (1)
- Customer Success Management (1)
- Customer success managementl (1)
- Customer-Relationship-Management (1)
- Customer-Relationship-Management-Systeme (1)
- Cyber Security (2)
- Cyber physical production control (1)
- Cyber-Security (1)
- DES (1)
- Data Quality (1)
- Data analytics (1)
- Data ecosystem (1)
- Data set (1)
- Data-based pricings (1)
- Data-driven decision (1)
- Data-driven services (1)
- Datenanalyse (1)
- Datenaustausch (2)
- Datenauswertung (1)
- Datenmanagement (1)
- Datenmigration (1)
- Datensouveränität (1)
- Datenstandardisierung (1)
- Decision Support System (1)
- Decision support (1)
- Delphi study (1)
- Deviation detection (1)
- Deviation identification strategies (1)
- Dezentrales Arbeiten (1)
- Dezentralisation (1)
- Dezentralität (2)
- Dienstleistung (3)
- Dienstleistungsangebot (2)
- Dienstleistungsbetrieb (1)
- Dienstleistungsbewusstsein (1)
- Dienstleistungscontrolling (1)
- Dienstleistungseinheit (1)
- Dienstleistungsentwicklung (4)
- Dienstleistungsforum (1)
- Dienstleistungskultur (1)
- Dienstleistungsmanagement (2)
- Dienstleistungsqualität (1)
- Dienstleistungsstrategie (1)
- Differenzierung (1)
- Differenzierungsfokus (1)
- Digital Transformation (1)
- Digital product passport (1)
- Digital sovereignty (1)
- Digital technologies (2)
- Digital transformation (1)
- Digitaler Schatten (6)
- Digitalisation (1)
- Digitalisierung (4)
- Digitalization (3)
- Discrete Event Simulation (1)
- Disruptive Geschäftsmodelle (1)
- Distribution (1)
- Distribution management (1)
- Distributionsplanung (1)
- Do-it-together (1)
- EMISA (1)
- EPCIS (2)
- ERP (5)
- ERP-System (1)
- ERP/PPS-Software (1)
- Echtzeit (3)
- Echtzeitfähige Systeme (1)
- Echtzeitfähigkeit (5)
- Effizienzsteigerung (1)
- Einlinien-Organisation (1)
- Empowerment (1)
- Energieeffizienz (2)
- Energieflexibilitäten (1)
- Energiemanagement (3)
- Energietechnik (1)
- Energy Management (1)
- Enterprise Resource Planning (ERP) (1)
- Enterprise-Resource-Planning (4)
- Entscheidungsunterstützung (1)
- Erfolg (1)
- Erfolgsfaktor (2)
- Erfolgsfaktoren (1)
- Ergebnisperspektive (1)
- Ersatzteillogistik (3)
- Evaluation (1)
- Event Data (1)
- Event-driven IT-Architecture (1)
- Exzellenzcluster (1)
- Fallstudien (1)
- Fertigungsprogrammplanung (1)
- Finanzkrise (1)
- FlAixEnergy (1)
- Flexibilität (1)
- Footprint design (1)
- Forschungsbedarf (1)
- Führung (1)
- Führungsverhalten (1)
- GAP-Modell (1)
- General Engineering (1)
- Geschäftsmodell (3)
- Geschäftsmodelle (2)
- Global production (1)
- Globalisierung (1)
- GradeIT (1)
- HRSCM (1)
- Heterogenität (1)
- Heuristik (1)
- High Resolution (1)
- Human Factors (1)
- Hybride Arbeit (1)
- Hybride Arbeitskonzepte (1)
- Hybrides Leistungsbündel (2)
- ICT (1)
- IH-Check (1)
- ILN (1)
- IPS (1)
- IPS-System (1)
- IS Landscape (2)
- IS-architectrue of manufacturing companies (1)
- IT (1)
- IT OT Integration (1)
- IT complexity (3)
- IT landscape (2)
- IT organization (1)
- IT-Security (1)
- IT-Service-Management (1)
- IT-Unterstützung (1)
- Immaterialität (1)
- Implementierungskonzept (1)
- Incorrect Data (1)
- Industrial Production Companies (1)
- Industrie 4.0 (19)
- Industrie 5.0 (1)
- Industrie-4.0-Environments (1)
- Industrie-4.0-Maturity-Index (3)
- Industry 4.0 (2)
- Industry 5.0 (1)
- Information System Architecture (1)
- Information Systems Integration (1)
- Information modeling (1)
- Information systems (4)
- Information workflow (1)
- Informationslogistik (2)
- Informationsmanagement (1)
- Informationsqualität (2)
- Informationssicherheit (1)
- Informationssysteme (1)
- Informationstechnologie (2)
- Instandhaltung (6)
- Instandhaltungsassessment (1)
- Instandhaltungsmanagement (2)
- Instandhaltungsplanung (1)
- Instandhaltungsstrategie (1)
- Instandhaltungsstrategien (1)
- Instandhaltungstools (1)
- Insufficient Data (1)
- Integrativ (1)
- Integrative Production Technology for High-Wage Countries (2)
- Intelligente Produkte (1)
- Intelligentes Stromnetz (1)
- Intelligentes Werkzeug-Maschine System (1)
- Internet of Production (5)
- Investitionsplanung (1)
- Investment Scenarios (1)
- IoP (1)
- KI (2)
- KMU (2)
- KPI (2)
- Kennzahl (1)
- Kennzahlen (2)
- Kennzahlensystem (1)
- Kennzahlensysteme (1)
- Key-Performance-Indicator (1)
- Klein- und Mittelbetrieb (1)
- Klimapolitik (1)
- Kompetenzentwicklung (1)
- Komplexität (1)
- Konfiguration (3)
- Konkurrenzanalyse (1)
- Konzepte (1)
- Kooperation (1)
- Koordination von Communities (1)
- Kosten (1)
- Kosteneffizienz (1)
- Kostenrechnung (2)
- Krise (1)
- Kundenakquise (1)
- Kundenbindung (2)
- Kundengruppenmanagement (1)
- Kundenmanagement (2)
- Kundennutzenorientierung (1)
- Kundenorientierung (2)
- Kybernetik (6)
- Künstliche Intelligenz (4)
- Lastmanagement (1)
- Lastverteilung <Energietechnik> (2)
- Learning-based scheduling (1)
- Leistungsangebot (1)
- Leistungsfähigkeit (2)
- Leistungssysteme (3)
- Lieferketten (1)
- Lieferservice (1)
- Liefertermintreue (1)
- Liefertreue (1)
- Literature Review (2)
- Load Management (1)
- Logistik (5)
- Logistiknetzwerk (1)
- Lösungsanbieterstrategie (1)
- MES (1)
- MTO (1)
- Machine Learning (2)
- Maintenance (1)
- Maintenance Services (1)
- Management (1)
- Management Science and Operations Research (1)
- Management-Cybernetics (1)
- Manufacturing (1)
- Manufacturing Companies (3)
- Manufacturing Execution System (1)
- Manufacturing companies (1)
- Manufacturing firms (1)
- Manufacturing-Execution (1)
- Markteinführung (2)
- Maschinenbau (2)
- Materialwirtschaft (1)
- Maturity Index (2)
- Maturity Model, Maturity Index (1)
- Middleware+ (1)
- Mittelstand (1)
- Mobilität (1)
- Modellierung (1)
- Modularization (1)
- Morphological framework (1)
- Morphology (1)
- MyCarEvent (1)
- Nachhaltige Instandhaltung (1)
- Nachhaltigkeit (1)
- Natural-Language-Processing (1)
- Network configuration (1)
- Netzwerkmanagement (1)
- Online-Community (1)
- Ordnungsrahmen (1)
- Organisationsform (1)
- Organisationsformen (1)
- Outsourcing (1)
- PAS 1074 (1)
- PLM (2)
- PPC (2)
- PPS (20)
- PPS-Buch (3)
- Parameter prediction (1)
- Performance measurement system (1)
- Performance-Management (1)
- Personalwesen (1)
- Pionierprodukt (1)
- Platform (2)
- Predictive quality (1)
- Preisbildung (1)
- Preisstrategie (1)
- Pricing (1)
- ProSense (2)
- Process analysis (1)
- Product Service Systems (1)
- Product-Lifecycle-Management (1)
- Product-Service Systems (1)
- Product-Service-Systems (1)
- Product-as-a-service business (1)
- Product-service system (1)
- Production Planning (1)
- Production Planning and Control (1)
- Production management (3)
- Production networks (1)
- Production-Management (1)
- Production-Networks (1)
- Produkt-Service-System (1)
- Produktanforderungen (1)
- Produktdatenmanagement (1)
- Produktentwicklung (3)
- Produktion (4)
- Produktionsbedarfsplanung (2)
- Produktionsmanagement (10)
- Produktionsmanagementsystem (3)
- Produktionsnetzwerke (1)
- Produktionsplanung (26)
- Produktionsplanung und -steuerung (4)
- Produktionsregelung (1)
- Produktionssteuerung (23)
- Produktionssystem (5)
- Produktionstheorie (1)
- Produktivität (2)
- Produktkomplexität (1)
- Produktlebenszyklus (3)
- Prognose (1)
- Projektentwicklung (1)
- Prozessindustrie (1)
- Prozesskomplexität (1)
- Prozessmanagement (1)
- Prozessmodell (1)
- Prozessstandardisierung (1)
- RFID (1)
- Real-Time Data (1)
- Realoptionenansatz (1)
- Reference Model (1)
- Reference data model (1)
- Reference model (1)
- Regelkreis (1)
- Regulation (2)
- Regulatory framework (1)
- Reifegrad (1)
- Reifegradmodell (1)
- Reifegradmodell Instandhaltung (1)
- Release-Engineering (1)
- Remote-Service (1)
- Resources (1)
- Ressourcen (1)
- Ressourcenmanagement (1)
- Revenue model (1)
- Rezepte (1)
- Risikomanagement (1)
- Robotic-Process-Automation (1)
- SCEM (1)
- SCM (2)
- SCOR (1)
- SDM (1)
- SGAM (1)
- SIM-ERP (1)
- SME (1)
- SMEs (2)
- SMS (1)
- SV7113 (1)
- SV7114 (1)
- SV7185 (1)
- SV7213 (1)
- SV7228 (1)
- SV7248 (1)
- SV7312 (1)
- SV7313 (1)
- SV7427 (1)
- SV7459 (1)
- SaaS (1)
- Sales management (1)
- Sales organization (1)
- Scale-Scope-Dilemma (1)
- Selbstoptimierung (5)
- Selbstorganisation (2)
- Self-managed (1)
- Sensorsystem (2)
- Service Engineering (1)
- Service Transformation (1)
- Service modules (1)
- Service-Dominant Logic (1)
- Service-Management-Systeme (1)
- Servicemanagement (3)
- Servitization (1)
- SiZu (1)
- Simulation (7)
- Smart Data (1)
- Smart Machines (1)
- Smart Products (2)
- Smart Services (2)
- Smart product service system (1)
- Smart product service systems (1)
- Smartification (1)
- Social Media (1)
- Software (1)
- Softwarearchitektur (1)
- Solution Provider (1)
- Soziotechnische Systeme (1)
- Spare Parts Logistics (1)
- Spieltheorie (1)
- Stammdaten (1)
- Stammdatenmanagement (1)
- Standardisierung (2)
- Strategy and Management (1)
- Structural Model (1)
- Studie (3)
- Störungsmanagement (2)
- Subscription (1)
- Subscription Business (2)
- Subscription Business Models (1)
- Subscription business (2)
- Subscription economy (1)
- Subskription (1)
- Suchmaschine (1)
- Supply Chain (1)
- Supply Chain Design (1)
- Supply Chain Event Management (2)
- Supply Chain Management (2)
- Supply Chain Management User Diversity Gamer types Human Behavior Beer Game Serious Gaming (1)
- Supply chain event management (1)
- Supply-Chain-Data-Management (1)
- Supply-Chain-Management (9)
- Supply-Chain-Planning (2)
- System Dynamics Simulation Model (1)
- Systemauswahl (1)
- TPM (1)
- Task-oriented Reference Model (1)
- TechFit (2)
- Technologiemanagement (3)
- Tele-Service (1)
- Teleservice (1)
- Termintreue (1)
- Theorie der Wertschöpfung (1)
- TiCo (1)
- Transformation (1)
- Transformationslinie (1)
- Trends (1)
- Typification (2)
- Tätigkeiten (1)
- Umwelt- und Klimapolitik (1)
- Umweltpolitik (1)
- Unternehmensberatung (1)
- Unternehmensnetzwerk (2)
- VSM (1)
- Value-based Pricing (1)
- Value-based pricing (1)
- Value-in-Use (1)
- Value-in-use (2)
- Variantenfertigung (1)
- Variantenfließfertigung (1)
- Variantenmanagement (1)
- Vernetzung (1)
- Virtual Collaboration, Organizations, and Networks, (1)
- Virtuelle Fabrik (2)
- Virtuelle Organisation (1)
- Wandlungsfähigkeit (3)
- Werkzeugbau (1)
- Wertorientiertes Instandhaltungsmanagement (1)
- Wettbewerbsanalyse (1)
- Whitepaper (1)
- Windenergie (2)
- Wirtschaftskrise (1)
- Zielsystem (1)
- Zugangsberechtigung (1)
- Zuverlässigkeit (1)
- acquisition cycle (1)
- agile and learning companies (1)
- agile development (1)
- artificial intelligence (2)
- artificial intelligence lifecycle (1)
- asset management (1)
- behavioral management (1)
- blockchain (1)
- blockchain-based services (1)
- bullwhip effect (1)
- business model canvas (1)
- business transformation (1)
- capability maturity model (1)
- case study research (2)
- characteristic curves (1)
- classification (1)
- cognitive automation (1)
- cognitive control unit (CCU) (1)
- collaborative technologies (1)
- companies (1)
- complexity management (1)
- complexity theory (1)
- concurrent engineering (1)
- configuration (2)
- control (1)
- control theory (1)
- coping strategies (1)
- critical success factors (1)
- criticality analysis (1)
- customer (1)
- customer acquisition (1)
- customer data (1)
- customer journey (1)
- customer productivity (1)
- customer relationship management (1)
- customer suitability (1)
- cyber-physische Systeme (1)
- cybernetics (4)
- data analytics (2)
- data mining (1)
- data value (1)
- data value assessment (1)
- data-driven services (1)
- decentralized workplace (1)
- decision-maker (1)
- delivery reliability (1)
- demand response (1)
- design fields (1)
- development process (1)
- deviation management (1)
- digital products (1)
- digital services (1)
- digital shadow (5)
- digital technologies (1)
- digital transformation (2)
- digital twin (1)
- digitalization (1)
- dispatching rules (1)
- disruptions (1)
- dynamic systems (1)
- e.GO (1)
- eMobility (1)
- economic quantification (1)
- economies of sale (1)
- economies of scope (1)
- electric vehicle communication (1)
- energy management (3)
- energy management use cases (1)
- energy monitoring (2)
- energy-efficiency (1)
- engineering to order (1)
- enterprise resource planning system (2)
- enterprise social network (1)
- evaluation (1)
- everything-as-a-service (1)
- external factor (1)
- fix and intersection point of eMobility (1)
- food industry (1)
- framework (1)
- gap analysis (1)
- gemeinsame Schnittstelle (1)
- grasp point (1)
- grid management (1)
- guidelines (1)
- human (1)
- human-robot collaboration (1)
- human-technology-organisation concept (1)
- hybrid work concepts (1)
- improvement program (1)
- incorrect data (1)
- industrial services (1)
- industrielle Dienstleistung (1)
- industrielle Dienstleistungen (3)
- information logistics (1)
- information logistics model (1)
- information quality (1)
- information sharing (1)
- information system (2)
- information system architecture (1)
- integrated solutions (1)
- intelligent support system (1)
- internet of production (1)
- job release (1)
- job shop (1)
- key account management (1)
- lean management for service industries (1)
- literature review (1)
- load management (2)
- logistics (2)
- logistics operation curves (1)
- machine learning (1)
- machinery and equipment industry (1)
- machinery and plant engineering (2)
- machinery and plant engineering industry (1)
- maintenance (1)
- maintenance management (1)
- management (1)
- manufacturing (1)
- manufacturing companies (3)
- manufacturing company (2)
- manufacturing industry (2)
- modularization (1)
- morphology (1)
- myOpenFactory (2)
- non-hierarchical production networks (1)
- optimization (1)
- order management (1)
- organizational productivity (1)
- organizational transformation (2)
- parameters (1)
- peer_rev (1)
- peerrev (1)
- performance (1)
- performance management (1)
- portfolios (1)
- process coordination centres (1)
- process industries (1)
- procurement (1)
- product development process (1)
- product returns (1)
- product service systems (1)
- production (1)
- production control (1)
- production management (1)
- production network (1)
- production networks (1)
- production planning (1)
- production planning and control (4)
- production system (2)
- production systems (1)
- production theory (1)
- productivity (1)
- ramp-up (1)
- real-time architecture (1)
- real-time capability (1)
- real-time enterprise (1)
- realtime capability (1)
- recursion level (1)
- reference model (1)
- reliability (1)
- remote work (2)
- renewable energies (1)
- resilience (1)
- resilience principles (1)
- rev (31)
- reverse logistics (1)
- reverse supply chain (1)
- reverse supply chain management (1)
- risk analysis system (1)
- risk management (1)
- scheduling (1)
- scheduling parameters (1)
- self-optimizing production systems (1)
- self-optimizing systems (1)
- serious gaming (1)
- service (1)
- service based business model (1)
- service engineering (2)
- service lifecycle management (1)
- service process (1)
- service production (2)
- service productivity (1)
- service range complexity (1)
- servitization (2)
- simulation (1)
- small and medium enterprises (1)
- smart grid architecture model (1)
- smart product service systems (1)
- smart product-service systems (1)
- smart products (2)
- smart services (1)
- smartification (1)
- social network (1)
- social software (1)
- socio-technical system (1)
- stress (1)
- structural equation modeling (1)
- subscription business (2)
- subscription business models (2)
- success factors (2)
- supply chain (1)
- supply chain design (2)
- supply chain event management (1)
- supply chain management (3)
- supply chain planning (1)
- sustainability (1)
- system dynamics (4)
- task model (1)
- tasks-based (1)
- text data (1)
- text mining (1)
- total productive management (1)
- use case modeling (1)
- value based maintenance (1)
- value based management (1)
- value proposition (1)
- value-based pricing (1)
- variant-creating factors (1)
- viable system model (3)
- working capital management (1)
- Änderungsmanagement (2)
Institute
- FIR e. V. an der RWTH Aachen (239)
- Produktionsmanagement (120)
- Dienstleistungsmanagement (68)
- Informationsmanagement (52)
- Business Transformation (10)
Reinforced through the pandemic and shaped by digitalization, today's professional working environment is in a state of transformation. Working remotely has become a vital component of many professions' regular routines. The design of remote work environments presents challenges to organizations of all sizes. By providing a classification, this paper reveals a comprehensive understanding of the fields of design to be considered to establish lasting remote work concepts in organizations. A hierarchical classification with four dimensions consisting of human, technology, organization, and culture, seven design elements and, twenty design parameters indicates to organizations the fields of design that need to be examined. To satisfy both the theoretical foundation and the practical application, design elements are derived by implementing a systematic review of the literature that represents key areas of interest for remote work. Additionally, these are verified and complemented by a dedicated case study research to incorporate practice-oriented design parameters.
To monetize the potential of digitalization in times of saturated markets, increased machinery and plant engineering companies are starting to transform the transaction-based business model into a customer- and service-oriented subscription business. Even though subscription offerings can create win-win situations for providers and customers, companies encounter significant difficulties in acquiring customers for this innovative business model. Historically linear acquisition processes focused on transactional product sales impede success. To identify key challenges and targeted coping strategies for customer acquisition we conducted in-depth interviews with 18 subscription managers and sales representatives from seven machinery and plant engineering case studies. In our research we uncovered four challenge dimensions: (1) lack of motivation, (2) missing skills and competences, (3) insufficient customer confidence and (4) transaction-oriented sales approach. Beyond that we derived four appropriate coping strategies (1) steering mechanisms, (2) human resource management, (3) trust building instruments and (4) systematic methodology to address them. These insights highlight the key challenges at the management level for customer acquisition that companies face when trying to initiate and sustain the transition from a purely transactional product and service business to subscription-oriented growth. Furthermore, they provide guidance how to cope with these challenges.
Pricing is one of the most important, but underestimated tools, to enhance a company's profitability. Especially in the furniture sector, customers place a special interest in cost-efficient products and easy processes. Individualised and sustainable furniture can help to create a unique selling point and deliver real value to the customers. Therefore, a platform to create designs together is needed and can involve several stakeholders in the design and production phase. However, in order to include several stakeholders, the pricing and revenue model need to reflect individual needs and be a benefit to all. In this paper, the initial situation and potential revenue model options will be presented. Furthermore, multiple scenarios for practical use will be discovered and an overview given.
Digital technologies have gained significant importance in the course of the 4th Industrial Revolution and these technologies are widely implemented, nowadays. However, it is necessary to bear in mind that an ill-considered use can quickly have a negative impact on the environment in which the technology is used. For more responsible and sustainable use, the regulation of digital technologies is therefore necessary today. Since the government is taking a very slow response, as the example of the AI Act shows, companies need to take action themselves today. In this context, one of the central questions for companies is: "Which digital technologies are relevant for manufacturing companies in terms of regulation? This paper conducted a quantitative Delphi study to answer this question. The results of the Delphi study are presented and evaluated within the framework of a data analysis. In addition, it will be discussed how to proceed with the results so that manufacturing companies can benefit from them. Furthermore, the paper contributes to the development of an AI platform in the German research project PAIRS by investigating the compliance relevance of artificial intelligence applications.
The successful use of Business Analytics is increasingly becoming a differentiating competitive factor. The ability to extract data-driven insights and integrate them into decision-making is becoming growingly important. The underlying technologies are evolving exponentially, the value proposition differs from simple descriptive applications to automated decision-making. Existing approaches found in literature and practice to classify those levels only insufficiently mark down the boundaries between the different technology levels. As a consequence, it is often unclear which characteristics of the technology interact with the working environment, which can be described as a socio-technical system. Using a systematic literature review, this paper identifies the characteristics of Business Analytics and delineates three types of Business Analytics based on case studies. Thus, a starting point for the socio-technical system design and optimization for the use of Business Analytics is created.
Ziel des Beitrags ist es, aufzuzeigen, wie produzierende Unternehmen entlang der Customer-Journey systematisch kundenbezogene Daten erheben können. Nach einer Einleitung zur Motivation der Themenstellung, einer Begriffserläuterung und einer Vorstellung des Studiendesigns wird ein Referenzprozessmodell der Kundeninteraktionen produzierender Unternehmen gestaltet, darauf aufbauend ein Datenmodell des digitalen Schattens der Kundeninteraktionen abgeleitet und zuletzt ein Vorgehensmodell zur Implementierung des digitalen Schattens der Kundeninteraktionen präsentiert.
Competitive differentiation in the manufacturing sector is no longer based on product and service innovations alone but on the ability to monetize the usage phase of products and services. To this end, manufacturers are increasingly looking at so-called subscription business models as a way of supplementing the traditional sale of products and services. Since supplier success in the subscription business is directly dependent on customer success, the setup and expansion of a so-called Customer Success Management (CSM) is required. While CSM has already been established in the software industry for several years, companies in the manufacturing sector are often still in the conceptual phase of a CSM, parallel to the setup and expansion of their subscription business. Therefore, this paper aims to support the set-up of a CSM by providing a reference data model, based on case study research, that can be used to support the organizational or daily CSM tasks and to serve as a blueprint for conceptualizing CSM-specific IT systems.
In short-term production management of the Internet of Production (IoP) the vision of a Production Control Center is pursued, in which interlinked decision-support applications contribute to increasing decision-making quality and speed. The applications developed focus in particular on use cases near the shop floor with an emphasis on the key topics of production planning and control, production system configuration, and quality control loops.
Within the Predictive Quality application, predictive models are used to derive insights from production data and subsequently improve the process- and product-related quality as well as enable automated Root Cause Analysis. The Parameter Prediction application uses invertible neural networks to predict process parameters that can be used to produce components with desired quality properties. The application Production Scheduling investigates the feasibility of applying reinforcement learning to common scheduling tasks in production and compares the performance of trained reinforcement learning agents to traditional methods. In the two applications Deviation Detection and Process Analyzer, the potentials of process mining in the context of production management are investigated. While the Deviation Detection application is designed to identify and mitigate performance and compliance deviations in production systems, the Process Analyzer concept enables the semi-automated detection of weaknesses in business and production processes utilizing event logs.
With regard to the overall vision of the IoP, the developed applications contribute significantly to the intended interdisciplinary of production and information technology. For example, application-specific digital shadows are drafted based on the ongoing research work, and the applications are prototypically embedded in the IoP.
Industrial companies are moving to a solution driven business by offering smart product service systems (Smart PSS). In addition to an existing portfolio of physical goods and technical services, companies develop new digital services and combine all three offerings to an integrated digital solution business. While the development of new digital services does not pose any major challenges for companies, the successful sale of Smart PSS does. Due to changing customer requirements and value propositions of a solution, the sale of Smart PSS requires new design principles for the sales organization compared to the simple sale of physical goods or technical services. While there are already many publications on the topic of industrial sales in research, the description of Smart PSS in particular represents a new field of research. The combination of both topics is therefore not only interesting from a theoretical point of view, but also has a particularly high practical relevance and impact for industrial companies. This paper therefore describes on the one hand, which characteristics can be used to derive customer requirements for Smart PSS and on the other hand, which effects these requirements have on the sales organization of the industrial company. The design principles give recommendations for the organizational structure, the resources, the information systems and the culture of the company depending on the targeted customer type. In order to identify and describe both the customer requirements and the design principles, two morphological boxes were developed based on a literature research and semi-structured interviews with industrial companies. The paper gives an outlook on the different characteristics of the design recommendations and describes first best practices for the successful transformation of the sales organization.
Systematisation Approach
(2023)
Current megatrends such as globalisation and digitalisation are increasing complexity, making systems for well-founded and short-term decision support indispensable. A necessary condition for reliable decision-making is high data quality. In practice, it is repeatedly shown that data quality is insufficient, especially in master and transaction data. Moreover, upcoming approaches for data-based decisions consistently raise the required level of data quality. Hence, the importance of handling insufficient data quality is currently and will remain elementary. Since the literature does not systematically consider the possibilities in the case of insufficient data quality, this paper presents a general model and systematic approach for handling those cases in real-world scenarios. The model developed here presents the various possibilities of handling insufficient data quality in a process-based approach as a framework for decision support. The individual aspects of the model are examined in more detail along the process chain from data acquisition to final data processing. Subsequently, the systematic approach is applied and contextualised for production planning and supply chain event management, respectively. Due to their general validity, the results enable companies to manage insufficient data quality systematically.