Refine
Year of publication
Document Type
- Article (13)
- Book (3)
- Part of a Book (62)
- Conference Proceeding (114)
- Contribution to a Periodical (25)
- Lecture (7)
- Internet Paper (2)
- Report (2)
- Working Paper (4)
Is part of the Bibliography
- no (232)
Keywords
- 02 (15)
- 03 (9)
- 04 (1)
- 5G (2)
- 7. EU-Forschungsrahmenprogramm (1)
- AI (2)
- APMS (1)
- APS (1)
- Aachener PPS-Modell (1)
- Ablauforganisation (1)
- Abrechnungsmodell (1)
- Adaptability (1)
- Additive Fertigung (1)
- Administration (1)
- Advanced Planning System (1)
- Anlagenbau (1)
- Anlaufmanagement (1)
- Anomaly detection (1)
- Architektur <Informatik> (1)
- Artificial intelligence (1)
- Asset Management (1)
- Auction Mechanism (1)
- Aufbauorganisation (1)
- Auftragsabwicklung (6)
- Auto-ML (2)
- Automatisierung (1)
- Automobilindustrie (3)
- Beratung (1)
- Beschaffungsplanung (1)
- Beschwerdemanagement (1)
- Best practices (1)
- Bestandsmanagement (1)
- Bewertung (2)
- Big Data (3)
- Blockchain (4)
- Business Analytics (1)
- Business Analytics Methods (1)
- Business Model (1)
- Business Related Services (1)
- Business analytics (1)
- Business management (1)
- Business reference model (1)
- Business-Analytics-Methoden (1)
- Business-Community (2)
- CKD (1)
- CKD-Baugruppe (1)
- CKD-Supply Chains (1)
- CKD-Wirkungsmodell (1)
- CMM (1)
- CO2 accounting (1)
- CPS (3)
- CPSL (1)
- CRM (1)
- CRM-Systeme (1)
- Case study research (1)
- Change Management (1)
- Change Request (2)
- Circular economy (1)
- Circular ecosystems (1)
- Circular product management (1)
- Club of Logistics (1)
- Co-creation (1)
- Collaborative Planning (1)
- Community (2)
- Compliance (2)
- Condition Monitoring (1)
- Condition monitoring (1)
- Controlling (1)
- Conversational interfaces (1)
- Coordination Need (1)
- Corporate Network (1)
- Corporate management (1)
- Cost Benefit Sharing (1)
- Cost Calculation (1)
- Cost-Center (1)
- Customer Success Management (1)
- Customer success managementl (1)
- Customer-Relationship-Management (1)
- Customer-Relationship-Management-Systeme (1)
- Cyber Security (2)
- Cyber physical production control (1)
- Cyber-Security (1)
- DES (1)
- Data Quality (1)
- Data analytics (1)
- Data ecosystem (1)
- Data set (1)
- Data-based pricings (1)
- Data-driven decision (1)
- Data-driven services (1)
- Datenanalyse (1)
- Datenaustausch (2)
- Datenauswertung (1)
- Datenmanagement (1)
- Datenmigration (1)
- Datensouveränität (1)
- Datenstandardisierung (1)
- Decision Support System (1)
- Decision support (1)
- Delphi study (1)
- Deviation detection (1)
- Deviation identification strategies (1)
- Dezentrales Arbeiten (1)
- Dezentralisation (1)
- Dezentralität (2)
- Dienstleistung (3)
- Dienstleistungsangebot (2)
- Dienstleistungsbetrieb (1)
- Dienstleistungsbewusstsein (1)
- Dienstleistungscontrolling (1)
- Dienstleistungseinheit (1)
- Dienstleistungsentwicklung (4)
- Dienstleistungsforum (1)
- Dienstleistungskultur (1)
- Dienstleistungsmanagement (2)
- Dienstleistungsqualität (1)
- Dienstleistungsstrategie (1)
- Differenzierung (1)
- Differenzierungsfokus (1)
- Digital Transformation (1)
- Digital product passport (1)
- Digital sovereignty (1)
- Digital technologies (2)
- Digital transformation (1)
- Digitaler Schatten (6)
- Digitalisation (1)
- Digitalisierung (4)
- Digitalization (3)
- Discrete Event Simulation (1)
- Disruptive Geschäftsmodelle (1)
- Distribution (1)
- Distribution management (1)
- Distributionsplanung (1)
- Do-it-together (1)
- EMISA (1)
- EPCIS (2)
- ERP (5)
- ERP-System (1)
- ERP/PPS-Software (1)
- Echtzeit (3)
- Echtzeitfähige Systeme (1)
- Echtzeitfähigkeit (5)
- Effizienzsteigerung (1)
- Einlinien-Organisation (1)
- Empowerment (1)
- Energieeffizienz (2)
- Energieflexibilitäten (1)
- Energiemanagement (3)
- Energietechnik (1)
- Energy Management (1)
- Enterprise Resource Planning (ERP) (1)
- Enterprise-Resource-Planning (4)
- Entscheidungsunterstützung (1)
- Erfolg (1)
- Erfolgsfaktor (2)
- Erfolgsfaktoren (1)
- Ergebnisperspektive (1)
- Ersatzteillogistik (3)
- Evaluation (1)
- Event Data (1)
- Event-driven IT-Architecture (1)
- Exzellenzcluster (1)
- Fallstudien (1)
- Fertigungsprogrammplanung (1)
- Finanzkrise (1)
- FlAixEnergy (1)
- Footprint design (1)
- Forschungsbedarf (1)
- Führung (1)
- Führungsverhalten (1)
- GAP-Modell (1)
- General Engineering (1)
- Geschäftsmodell (3)
- Geschäftsmodelle (2)
- Global production (1)
- Globalisierung (1)
- GradeIT (1)
- HRSCM (1)
- Heterogenität (1)
- Heuristik (1)
- High Resolution (1)
- Human Factors (1)
- Hybride Arbeit (1)
- Hybride Arbeitskonzepte (1)
- Hybrides Leistungsbündel (2)
- IH-Check (1)
- ILN (1)
- IPS (1)
- IPS-System (1)
- IS Landscape (2)
- IS-architectrue of manufacturing companies (1)
- IT (1)
- IT OT Integration (1)
- IT complexity (3)
- IT landscape (2)
- IT organization (1)
- IT-Security (1)
- IT-Service-Management (1)
- IT-Unterstützung (1)
- Immaterialität (1)
- Implementierungskonzept (1)
- Incorrect Data (1)
- Industrial Production Companies (1)
- Industrie 4.0 (19)
- Industrie 5.0 (1)
- Industrie-4.0-Environments (1)
- Industrie-4.0-Maturity-Index (3)
- Industry 4.0 (2)
- Industry 5.0 (1)
- Information System Architecture (1)
- Information Systems Integration (1)
- Information modeling (1)
- Information systems (4)
- Information workflow (1)
- Informationslogistik (2)
- Informationsmanagement (1)
- Informationsqualität (2)
- Informationssicherheit (1)
- Informationssysteme (1)
- Informationstechnologie (2)
- Instandhaltung (6)
- Instandhaltungsassessment (1)
- Instandhaltungsmanagement (2)
- Instandhaltungsplanung (1)
- Instandhaltungsstrategie (1)
- Instandhaltungsstrategien (1)
- Instandhaltungstools (1)
- Insufficient Data (1)
- Integrativ (1)
- Integrative Production Technology for High-Wage Countries (2)
- Intelligente Produkte (1)
- Intelligentes Stromnetz (1)
- Intelligentes Werkzeug-Maschine System (1)
- Internet of Production (5)
- Investitionsplanung (1)
- Investment Scenarios (1)
- IoP (1)
- KI (2)
- KMU (2)
- KPI (2)
- Kennzahl (1)
- Kennzahlen (2)
- Kennzahlensystem (1)
- Kennzahlensysteme (1)
- Key-Performance-Indicator (1)
- Klein- und Mittelbetrieb (1)
- Klimapolitik (1)
- Kompetenzentwicklung (1)
- Komplexität (1)
- Konfiguration (3)
- Konkurrenzanalyse (1)
- Konzepte (1)
- Kooperation (1)
- Koordination von Communities (1)
- Kosten (1)
- Kosteneffizienz (1)
- Kostenrechnung (2)
- Krise (1)
- Kundenakquise (1)
- Kundenbindung (2)
- Kundengruppenmanagement (1)
- Kundenmanagement (2)
- Kundennutzenorientierung (1)
- Kundenorientierung (2)
- Kybernetik (6)
- Künstliche Intelligenz (4)
- Lastmanagement (1)
- Lastverteilung <Energietechnik> (2)
- Learning-based scheduling (1)
- Leistungsangebot (1)
- Leistungsfähigkeit (2)
- Leistungssysteme (3)
- Lieferketten (1)
- Lieferservice (1)
- Liefertreue (1)
- Literature Review (2)
- Load Management (1)
- Logistik (5)
- Logistiknetzwerk (1)
- Lösungsanbieterstrategie (1)
- MES (1)
- MTO (1)
- Machine Learning (2)
- Maintenance (1)
- Maintenance Services (1)
- Management (1)
- Management Science and Operations Research (1)
- Management-Cybernetics (1)
- Manufacturing (1)
- Manufacturing Companies (3)
- Manufacturing Execution System (1)
- Manufacturing companies (1)
- Manufacturing firms (1)
- Manufacturing-Execution (1)
- Markteinführung (2)
- Maschinenbau (2)
- Maturity Index (2)
- Maturity Model, Maturity Index (1)
- Middleware+ (1)
- Mittelstand (1)
- Mobilität (1)
- Modellierung (1)
- Modularization (1)
- Morphological framework (1)
- Morphology (1)
- MyCarEvent (1)
- Nachhaltige Instandhaltung (1)
- Nachhaltigkeit (1)
- Natural-Language-Processing (1)
- Network configuration (1)
- Netzwerkmanagement (1)
- Online-Community (1)
- Ordnungsrahmen (1)
- Organisationsform (1)
- Organisationsformen (1)
- Outsourcing (1)
- PAS 1074 (1)
- PLM (2)
- PPC (2)
- PPS (19)
- PPS-Buch (3)
- Parameter prediction (1)
- Performance measurement system (1)
- Performance-Management (1)
- Personalwesen (1)
- Pionierprodukt (1)
- Platform (2)
- Predictive quality (1)
- Preisbildung (1)
- Preisstrategie (1)
- Pricing (1)
- ProSense (2)
- Process analysis (1)
- Product Service Systems (1)
- Product-Lifecycle-Management (1)
- Product-Service Systems (1)
- Product-Service-Systems (1)
- Product-as-a-service business (1)
- Product-service system (1)
- Production Planning (1)
- Production Planning and Control (1)
- Production management (3)
- Production networks (1)
- Production-Management (1)
- Production-Networks (1)
- Produkt-Service-System (1)
- Produktanforderungen (1)
- Produktdatenmanagement (1)
- Produktentwicklung (3)
- Produktion (4)
- Produktionsbedarfsplanung (2)
- Produktionsmanagement (10)
- Produktionsmanagementsystem (3)
- Produktionsnetzwerke (1)
- Produktionsplanung (23)
- Produktionsplanung und -steuerung (4)
- Produktionsregelung (1)
- Produktionssteuerung (20)
- Produktionssystem (5)
- Produktionstheorie (1)
- Produktivität (2)
- Produktkomplexität (1)
- Produktlebenszyklus (3)
- Prognose (1)
- Projektentwicklung (1)
- Prozessindustrie (1)
- Prozesskomplexität (1)
- Prozessmodell (1)
- Prozessstandardisierung (1)
- RFID (1)
- Real-Time Data (1)
- Realoptionenansatz (1)
- Reference Model (1)
- Reference data model (1)
- Reference model (1)
- Regelkreis (1)
- Regulation (2)
- Regulatory framework (1)
- Reifegrad (1)
- Reifegradmodell (1)
- Reifegradmodell Instandhaltung (1)
- Release-Engineering (1)
- Remote-Service (1)
- Resources (1)
- Ressourcen (1)
- Ressourcenmanagement (1)
- Revenue model (1)
- Rezepte (1)
- Risikomanagement (1)
- Robotic-Process-Automation (1)
- SCEM (1)
- SCM (2)
- SCOR (1)
- SDM (1)
- SGAM (1)
- SIM-ERP (1)
- SME (1)
- SMEs (2)
- SMS (1)
- SV7113 (1)
- SV7114 (1)
- SV7185 (1)
- SV7213 (1)
- SV7228 (1)
- SV7248 (1)
- SV7312 (1)
- SV7313 (1)
- SV7427 (1)
- SV7459 (1)
- SaaS (1)
- Sales management (1)
- Sales organization (1)
- Scale-Scope-Dilemma (1)
- Selbstoptimierung (4)
- Selbstorganisation (2)
- Self-managed (1)
- Sensorsystem (2)
- Service Engineering (1)
- Service Transformation (1)
- Service modules (1)
- Service-Dominant Logic (1)
- Service-Management-Systeme (1)
- Servicemanagement (3)
- Servitization (1)
- SiZu (1)
- Simulation (7)
- Smart Data (1)
- Smart Machines (1)
- Smart Products (2)
- Smart Services (2)
- Smart product service system (1)
- Smart product service systems (1)
- Smartification (1)
- Social Media (1)
- Software (1)
- Solution Provider (1)
- Soziotechnische Systeme (1)
- Spare Parts Logistics (1)
- Spieltheorie (1)
- Stammdaten (1)
- Stammdatenmanagement (1)
- Standardisierung (2)
- Strategy and Management (1)
- Structural Model (1)
- Studie (3)
- Störungsmanagement (2)
- Subscription (1)
- Subscription Business (2)
- Subscription Business Models (1)
- Subscription business (2)
- Subscription economy (1)
- Subskription (1)
- Suchmaschine (1)
- Supply Chain (1)
- Supply Chain Design (1)
- Supply Chain Event Management (2)
- Supply Chain Management (2)
- Supply Chain Management User Diversity Gamer types Human Behavior Beer Game Serious Gaming (1)
- Supply chain event management (1)
- Supply-Chain-Data-Management (1)
- Supply-Chain-Management (9)
- Supply-Chain-Planning (2)
- System Dynamics Simulation Model (1)
- Systemauswahl (1)
- TPM (1)
- Task-oriented Reference Model (1)
- TechFit (2)
- Technologiemanagement (3)
- Tele-Service (1)
- Teleservice (1)
- Termintreue (1)
- Theorie der Wertschöpfung (1)
- TiCo (1)
- Transformation (1)
- Transformationslinie (1)
- Trends (1)
- Typification (2)
- Tätigkeiten (1)
- Umwelt- und Klimapolitik (1)
- Umweltpolitik (1)
- Unternehmensberatung (1)
- Unternehmensnetzwerk (2)
- VSM (1)
- Value-based Pricing (1)
- Value-based pricing (1)
- Value-in-Use (1)
- Value-in-use (2)
- Variantenfertigung (1)
- Variantenfließfertigung (1)
- Variantenmanagement (1)
- Vernetzung (1)
- Virtual Collaboration, Organizations, and Networks, (1)
- Virtuelle Fabrik (2)
- Virtuelle Organisation (1)
- Wandlungsfähigkeit (2)
- Werkzeugbau (1)
- Wertorientiertes Instandhaltungsmanagement (1)
- Wettbewerbsanalyse (1)
- Whitepaper (1)
- Windenergie (2)
- Wirtschaftskrise (1)
- Zielsystem (1)
- Zugangsberechtigung (1)
- Zuverlässigkeit (1)
- acquisition cycle (1)
- agile and learning companies (1)
- agile development (1)
- artificial intelligence (2)
- artificial intelligence lifecycle (1)
- asset management (1)
- behavioral management (1)
- blockchain (1)
- blockchain-based services (1)
- bullwhip effect (1)
- business model canvas (1)
- business transformation (1)
- capability maturity model (1)
- case study research (1)
- characteristic curves (1)
- classification (1)
- cognitive automation (1)
- cognitive control unit (CCU) (1)
- companies (1)
- complexity management (1)
- complexity theory (1)
- concurrent engineering (1)
- configuration (2)
- control (1)
- control theory (1)
- critical success factors (1)
- criticality analysis (1)
- customer (1)
- customer data (1)
- customer journey (1)
- customer productivity (1)
- customer relationship management (1)
- customer suitability (1)
- cyber-physische Systeme (1)
- cybernetics (4)
- data analytics (2)
- data mining (1)
- data value (1)
- data value assessment (1)
- data-driven services (1)
- decentralized workplace (1)
- decision-maker (1)
- demand response (1)
- design fields (1)
- development process (1)
- deviation management (1)
- digital products (1)
- digital services (1)
- digital shadow (5)
- digital technologies (1)
- digital transformation (2)
- digital twin (1)
- digitalization (1)
- dispatching rules (1)
- disruptions (1)
- dynamic systems (1)
- e.GO (1)
- eMobility (1)
- economic quantification (1)
- economies of sale (1)
- economies of scope (1)
- electric vehicle communication (1)
- energy management (3)
- energy management use cases (1)
- energy monitoring (2)
- energy-efficiency (1)
- engineering to order (1)
- enterprise resource planning system (2)
- enterprise social network (1)
- evaluation (1)
- everything-as-a-service (1)
- external factor (1)
- fix and intersection point of eMobility (1)
- food industry (1)
- framework (1)
- gap analysis (1)
- gemeinsame Schnittstelle (1)
- grasp point (1)
- grid management (1)
- guidelines (1)
- human (1)
- human-robot collaboration (1)
- human-technology-organisation concept (1)
- hybrid work concepts (1)
- improvement program (1)
- incorrect data (1)
- industrial services (1)
- industrielle Dienstleistung (1)
- industrielle Dienstleistungen (3)
- information logistics (1)
- information logistics model (1)
- information quality (1)
- information sharing (1)
- information system (2)
- information system architecture (1)
- integrated solutions (1)
- intelligent support system (1)
- internet of production (1)
- job release (1)
- job shop (1)
- key account management (1)
- lean management for service industries (1)
- literature review (1)
- load management (2)
- logistics (2)
- logistics operation curves (1)
- machine learning (1)
- machinery and plant engineering (1)
- machinery and plant engineering industry (1)
- maintenance (1)
- maintenance management (1)
- management (1)
- manufacturing (1)
- manufacturing companies (3)
- manufacturing company (2)
- manufacturing industry (2)
- modularization (1)
- morphology (1)
- myOpenFactory (2)
- optimization (1)
- order management (1)
- organizational transformation (1)
- parameters (1)
- peer_rev (1)
- peerrev (1)
- performance (1)
- performance management (1)
- portfolios (1)
- process coordination centres (1)
- process industries (1)
- procurement (1)
- product development process (1)
- product returns (1)
- product service systems (1)
- production (1)
- production control (1)
- production management (1)
- production network (1)
- production networks (1)
- production planning (1)
- production planning and control (4)
- production system (2)
- production systems (1)
- productivity (1)
- ramp-up (1)
- real-time architecture (1)
- real-time capability (1)
- real-time enterprise (1)
- realtime capability (1)
- recursion level (1)
- reference model (1)
- reliability (1)
- remote work (2)
- renewable energies (1)
- resilience (1)
- resilience principles (1)
- rev (30)
- reverse logistics (1)
- reverse supply chain (1)
- reverse supply chain management (1)
- risk analysis system (1)
- risk management (1)
- scheduling (1)
- scheduling parameters (1)
- self-optimizing production systems (1)
- self-optimizing systems (1)
- serious gaming (1)
- service (1)
- service based business model (1)
- service engineering (2)
- service lifecycle management (1)
- service process (1)
- service production (2)
- service productivity (1)
- service range complexity (1)
- servitization (2)
- simulation (1)
- small and medium enterprises (1)
- smart grid architecture model (1)
- smart product service systems (1)
- smart product-service systems (1)
- smart products (2)
- smart services (1)
- smartification (1)
- social network (1)
- social software (1)
- socio-technical system (1)
- stress (1)
- structural equation modeling (1)
- subscription business (1)
- subscription business models (2)
- success factors (2)
- supply chain (1)
- supply chain design (2)
- supply chain event management (1)
- supply chain management (2)
- supply chain planning (1)
- sustainability (1)
- system dynamics (4)
- task model (1)
- tasks-based (1)
- text data (1)
- text mining (1)
- total productive management (1)
- use case modeling (1)
- value based maintenance (1)
- value based management (1)
- value proposition (1)
- value-based pricing (1)
- variant-creating factors (1)
- viable system model (3)
- working capital management (1)
- Änderungsmanagement (2)
Institute
- Business Transformation (10)
- Dienstleistungsmanagement (67)
- FIR e. V. an der RWTH Aachen (232)
- Informationsmanagement (51)
- Produktionsmanagement (115)
Long-term production management defines the future production structure and ensures the long-term competitiveness. Companies around the world currently have to deal with the challenge of making decisions in an uncertain and rapidly changing environment. The quality of decision-making suffers from the rapidly changing global market requirements and the uniqueness and infrequency with which decisions are made. Since decisions in long-term production management can rarely be reversed and are associated with high costs, an increase in decision quality is urgently needed. To this end, four different applications are presented in the following, which support the decision process by increasing decision quality and make uncertainty manageable. For each of the applications presented, a separate digital shadow was built with the objective of being able to make better decisions from existing data from production and the environment. In addition, a linking of the applications is being pursued:
The Best Practice Sharing App creates transparency about existing production knowledge through the data-based identification of comparable production processes in the production network and helps to share best practices between sites. With the Supply Chain Cockpit, resilience can be increased through a data-based design of the procurement strategy that enables to manage disruptions. By adapting the procurement strategy for example by choosing suppliers at different locations the impact of disruptions can be reduced. While the Supply Chain Cockpit focuses on the strategy and decisions that affect the external partners (e.g., suppliers), the Data-Driven Site Selection concentrates on determining the sites of the company-internal global production network by creating transparency in the decision process of site selections. Different external data from various sources are analyzed and visualized in an appropriate way to support the decision process. Finally, the issue of sustainability is also crucial for successful long-term production management. Thus, the Sustainable Footprint Design App presents an approach that takes into account key sustainability indicators for network design. [https://link.springer.com/referenceworkentry/10.1007/978-3-030-98062-7_15-1]
Reliability-centered maintenance for production assets is a well-established concept for the most effective and efficient disposition of maintenance resources. Unfortunately, the approach takes a lot of effort and relies heavily on the knowledge of individuals. Reliability data in Computerized Maintenance Management System (CMMS) is scarce and almost never used well. An automated risk assessment system would have the potential to contribute to the dissemination and effective use of risk information and analysis. The individuality of production setting, however, prevents current systems from being practically relevant for most industries. The presented approach combines ontologies to store and link knowledge, an information logistics model displaying the various information streams, and the Internet of production to take the different user systems and infrastructure layers into account. The provided model of a reference digital shadow for risk information and a detailed information logistics model will help software companies to improve reliability software, standardize and enable assets owners to establish a customized digital shadow for their production networks. [https://link.springer.com/chapter/10.1007/978-3-030-57993-7_2]
Heute begegnen wir den Herausforderungen einer VUCA-Welt mit Flexibilität und Veränderlichkeit in unseren Produktionssystemen. Seit 2012 gerät die Globalisierung ins Stocken. Das Investitionsvolumen zeigt einen Trend der De-Globalisierung. Ein Umdenken muss insbesondere in Deutschland herbeigeführt werden.
In this paper, we firstly present a target system which is deduced to assess the economic profitability of reverse supply chains. Considering this, we analyse process reference models to define relevant components of an appropriate target system.
Subsequently, we define applicable business models which are the basis for the manufacturer to offer new services to its customers on the one hand and to manage a goal-oriented return, recovery and resell of used products and components on the other hand. This will be done based on the morphology methodology in order to understand the characteristics and attributes of reverse supply chains.
Today, manufacturing companies are facing the influences of a dynamic environment and the continuously increasing planning complexity. Using advanced data analytics methods, processes can be improved by analyzing historical data, detecting patterns and deriving measures to counteract the issues. The basis of such approaches builds a virtual representation of a product – called the digital twin or digital shadow.
Although, applied IT systems provide reliable feedback data of the processes on the shop-floor, they lack on a data structure which represents real-time data series of a product. This paper presents an approach for a data structure for the order processing which overcomes the described issue and provides a virtual representation of a product. Based on the data structure deviations between the production schedule and the real situation on the shop-floor can be identified in real time and measures to reschedule operations can be identified.
Wichtige Wachstumsmärkte werden zunehmend durch Handelshemmnisse abgeschottet. Während die Automobilindustrie bereits mit dem Completely Knocked Down (CKD)-Konzept reagiert, indem Erzeugnisse teilzerlegt exportiert und lokal endmontiert werden, fehlen für den Maschinen- und Anlagenbau geeignete Ansätze für die Übertragung. Der vorliegende Artikel leistet dazu einen Beitrag, in dem die relevanten Merkmale einer CKD-Baugruppe definiert und vor dem Hintergrund relevanter Wirkungszusammenhänge ein Vorgehen für die Ableitung idealer Baugruppentypen skizziert wird.
One of the major challenges facing today´s manufacturing industry is to differentiate from competition in a highly globalized world. As a consequence to the increasing competitive pressure, many companies transform their product centered business models towards service based business models to differentiate from competition. However, the transformation is often underestimated regarding its complexity and its management challenges to behavioral change.
As a consequence lots of transformation initiatives fail. Besides difficulties in structuring the magnitude of changes in processes and structures, many transformation managers do not perceive the risk of employee resistance against changes, which is one of the key factors causing the failure of transformation. The objective of this paper is to enhance the existing body of research on manufacturer´s organizational transformation towards Product-Service Systems. More detailed, the objective is to develop new knowledge to support the management during the decision-making process in the way how and by means of which instruments the change of behavior can be supported when transforming from a manufacturer to a solution.
We developed a reference framework which structures and defines the relevant dimensions of behavioral change. The identification and validation of the success factors build the second component of our research. We conducted an empirical investigation in the German manufacturing industry and got 79 data sets.
Structural equation modelling was applied for the analyses and the validation of the hypotheses. By this analysis we linked management practice with employee behavior and transformational success variables. On the basis of the gained insights decisions can be made concerning the successful transformation from manufacturer to a solution-oriented service provider.
Im Rahmen der vernetzten Digitalisierung stehen insbesondere kleine und mittlere IT-Organisationen und IT-Dienstleister vor der großen Herausforderung, in einem immer dynamischer werdenden Umfeld Leistungen in hoher Qualität zu liefern. Die Verknüpfung dieser Leistungen mit den zu unterstützenden Geschäftsprozessen und Geschäftsmodellen gestaltet sich schwierig und erfordert eine service- und prozessorientierte Denkweise.
Zur Bewältigung dieser Herausforderungen und der Umsetzung des "service- und prozessorientierten Denkens" bietet das IT-Service-Management (ITSM) Methoden und Maßnahmen zur kundenorientierten, prozessgesteuerten und transparenten Erbringung von IT-Services. Trotz bestehender ITSM-spezifischer Referenzmodelle und Regelwerke werden die beschriebenen Methoden von kleinen und mittleren IT-Organisationen und IT-Dienstleistern kaum genutzt. Der Grund hierfür liegt unter anderem in der hohen Komplexität der Regelwerke und dem damit verbundenen großen Implementierungsaufwand. Es fehlt ein Vorgehen, das die Fähigkeiten und Möglichkeiten von kleinen und mittleren Unternehmen (KMU) berücksichtigt, um IT-Prozesse eigenständig hinsichtlich der Serviceorientierung zu bewerten und zu optimieren.
Das Ergebnis des Forschungsvorhabens "GradeIT" ist eine Vorgehensweise, die KMU dabei unterstützt, relevante IT-Service-Prozesse für sich selbst zu identifizieren, um diese dann eigenständig zu bewerten und auf Basis transparent dargestellter Wirkungszusammenhänge zu spezifischen Einflussfaktoren erfolgversprechende Handlungsempfehlungen auszusprechen.
Service Engineering
(2016)
Für die Neuentwicklung von industriellen Dienstleistungen hat sich die Disziplin Service Engineering etabliert. Service Engineering umfasst die systematische Entwicklung von Dienstleistungen mithilfe ingenieurwissenschaftlicher und betriebswirtschaftlicher Methoden.
Aufbauend auf einer generellen Einführung und Definition werden im folgenden Kapitel die wesentlichen Zielsetzungen des Service Engineerings vorgestellt. Im Anschluss werden verschiedene Ansätze und Vorgehensweisen, die im Rahmen des Service Engineerings entwickelt wurden, betrachtet. Abschließend erfolgt die vertiefende Betrachtung verschiedener Methoden und Werkzeuge des Service Engineerings.
Leistungssysteme
(2016)
Die Gestaltung von Leistungssystemen ist ein zentraler Prozess des Managements industrieller Dienstleistungen, da die kundengerechte Entwicklung einer aus Sachgütern und Dienstleistungen bestehenden Kombination von Leistungsbestandteilen hohe methodische Anforderungen stellt. Um die erforderliche Stimmigkeit des Leistungssystems zu erreichen, werden im folgenden Kapitel zunächst die grundlegenden Charakteristika sowie Gestaltungsprinzipien von Leistungssystemen dargestellt. Um den Erfordernissen von Kunden sowie einer internen Konsistenz des Leistungssystems gleichermaßen gerecht zu werden, sind für die Gestaltung von Leistungssystemen Methoden der Leistungsprogrammplanung, der Modularisierung sowie der Konfiguration von Leistungen erforderlich. Diese werden ebenfalls dargestellt und erläutert. Das Kapitel wird durch die Darstellung eines Dienstleistungsbaukastens ergänzt.