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Institute
- FIR e. V. an der RWTH Aachen (164) (remove)
Manufacturing companies worldwide recognized the high potential of Industrie 4.0 in order to increasing production efficiency. Key benefits include creation of integrated systems, networked products and improvement of service portfolios. However, for many companies deriving and evaluating necessary measures to use Industrie 4.0 potentials represents a major challenge. This paper introduces the "acatech Industrie 4.0 Maturity Index" as an approach to meet this challenge. The development of multidimensional maturity model intents to provide companies an assessment methodology. The aim is to capture the status quo in companies in order to be able to develop individual roadmaps for the successful introduction of Industrie 4.0 and manage the transformation progressively.
Trends und Entwicklungen
(2020)
Der traditionelle After Sales Service inklusive der hohen Margen und Gewinnbeiträge steht einem Wandel gegenüber. Digitale Transformation, Globalisierung oder disruptive Geschäftsmodelle verändern die etablierten Rahmenbedingungen des Geschäftsbereiches zunehmend. Daher sollten sich Unternehmen auf diesen Wandel vorbereiten und Veränderungen in der eigenen Organisation anstoßen. Aus diesem Grund wird in dem letzten Kapitel des vorliegenden Buches auf wichtige Trends im After Sales Service eingegangen. Zu nennen sind hierbei der Ansatz der Servitization (Abschn. 7.1), die Digitale Transformation im After Sales Service (Abschn. 7.2), digitale Geschäftsmodelle (Abschn. 7.3), das Smart Service Engineering (Abschn. 7.4) oder der Einfluss der Elektromobilität auf den automobilen After Sales Service (Abschn. 7.5).
In Germany’s transition to a more sustainable industrial landscape, electricity generated by wind turbines (WT) remains a mainstay of the energy mix. Operating and maintenance costs, which account for roughly 25% of electricity generation costs in onshore WTs make improvements of maintenance activities a key lever in the economic operation of WTs. Prescriptive maintenance is a possible approach for improved maintenance activities. It is a concept where asset condition data is used to recommend specific actions and has great potential for the operation of wind parks. However, especially small, but also large wind park operators, and maintenance service providers often struggle with the implementation of such a new maintenance approach. As a part of the research project ReStroK, a learning game has been developed to support the training and familiarization of maintenance technicians with the concepts and underlying principles of this maintenance approach. In this paper, the concept for the development of a learning game will be presented. Multiple scenarios for its usage and their corresponding requirements will be discussed and an overview over the game will be given.
The Impact Of Manufacturing Execution Systems On The Digital Transformation Of Production Systems
(2021)
With the focus of manufacturing companies on the digital transformation, Manufacturing Execution Systems are market-ready, modular software solutions for manufacturing companies to integrate the value-adding and supporting processes horizontal and vertical in the company. Companies, especially small and mediumsized companies, face high internal and external costs for the implementation of the MES modules. An advantage of MES is the possibility to implement the systems in a continually, module-by-module approach, with the benefit of timely distributed investments. By realizing fast improvements, companies can use the benefits for further module implementations. This paper proposes a maturity model to measure the impact of an MES on the digital transformation of the company’s production systems. The model fulfils two purposes. The first, companies can measure the impact based on the difference between its current maturity index and the potential index of an implemented MES. The second is, the user can identify what impact an MES has in general on the digital transformation since the developed maturity model is derived from an established industry 4.0 maturity model. The development of the maturity model is based on the methodologies of AKKASOGLU and focuses on the further development of an established model. As an outlook, the application of the model will be described briefly. The proposed maturity model can directly be used by practitioners and offers implications for further development of MES functionalities.
Die Verschärfung des Wettbewerbsumfelds produzierender Unternehmen und die als Antwort hierauf in den Fokus rückenden agilen Methoden vergrößern die Bedeutung einer effizienten Handhabung von Änderungsprozessen. Am Beispiel des Maschinen- und Anlagenbauers Ortlinghaus zeigt der Beitrag, dass eine Kombination aus ungeeigneten Änderungsprozessen und mangelhaftem IT-Support in der Praxis oft die schnelle und gleichzeitig qualitätsgesicherte Durchführung von Änderungsprozessen verhindert. Der Zielkonflikt aus geringem Zeitbedarf und hoher Prozessqualität lässt sich durch Anpassungen in der IT-Unterstützung reduzieren. Hierdurch können Erfolgsfaktoren für ein effizientes Änderungsmanagement gehoben und die Problemfelder der Workflowunterstützung, Informationsverteilung und Datenhandhabung verbessert werden. Zentrales Hindernis zur Adressierung der Erfolgsfaktoren stellt die aktuell zur Abwicklung von Change Requests genutzte Arbeitsumgebung dar. Der Beitrag präsentiert hierfür als zentralen Lösungsansatz die Internet of Production Infrastruktur. Das Potenzial der Internet of Production Infrastruktur im Kontext des Änderungsmanagements wird anhand von drei Anwendungsbeispielen verdeutlicht. Abschließend wird der Migrationspfad für Unternehmen bei der Einführung eines effizienten Änderungsmanagements aufgezeigt.
Die Finanzkrise hat viele Unternehmen kalt erwischt. Die Folgen des Konjunktureinbruchs sind drastische Absatzeinbrüche, Produktionsstopps und Liquiditätsengpässe. Die Tendenz zur Wertminderung der Produkte zwingt vor allem Industrieunternehmen, Abschreibungen auf ihre Bestände vorzunehmen. Dies gilt insbesondere für die äusserst dynamischen und hochwertigen Lagerbestände im Automobilbau, Maschinenbau oder der chemischen Industrie.
Manufacturing companies (MFRs) are increasingly extending their
portfolios with services and data-driven services (DDS) to differentiate themselves from competitors, tap new revenue potential, and gain competitive advantages through digitization and the subsequently generated data. Nonetheless, DDS fail more often than traditional industrial services and products within the first year on the market. Particularly, companies are failing to sell DDS successfully and efficiently with their existing (multi-level) distribution structures. Surprisingly, there is a lack of scientific research addressing this issue. Since there are currently no holistic models for an end-to-end description of distribution-tasks for DDS in the manufacturing industry, this paper contributes to a task-oriented reference model for mapping interactions in the multi-level distribution management. Therefore, a case study research approach is used, to identify and describe the interactions in the multi-level distribution management of DDS, as well as to develop a regulatory framework for MFRs and their multi-level distribution management. This research uses the established theoretical framework of Service-Dominant-Logic to address the co-creation in multi-level distribution management of DDS. As a result, this paper identifies different interaction variants as well as the need for a new management function with 4 main and 14 basic tasks.
Task-Specific Decision Support Systems in Multi-Level Production Systems based on the digital shadow
(2019)
Due to the increasing spread of Information and Communication Technologies (ICT) suitable for shop floors, the production environment can more easily be digitally connected to the various decision making levels of a production system. This connectivity as well as an increasing availability of high-resolution feedback data, can be used for decision support for all levels of the company and supply chain. To enable data driven decision support, different data sources were structured and linked. The data was combined in task-specific digital shadows, selecting clustering and aggregation rules to gain information. Visual interfaces for task-specific decision support systems (DSS) were developed and evaluated positively by domain experts. The complexity of decision making on different levels was successfully reduced as an effect of the processed amounts of data. These interfaces support decision making, but can additionally be improved if DSS are extended with smart agents as proposed in the Internet of Production.
Service Engineering Models
(2019)
Since the field of service engineering emerged in the late 20th century, the service industry has undergone drastic changes. Among the reasons for these changes is the increasing digitalization, which has made it difficult for companies to successfully develop new service offerings. While numerous service engineering models are available to provide guidance during the design of new services, many of them cannot keep up with the requirements of today’s economic environment. The present paper examines the requirements that service engineering models need to meet in order to be suitable guidelines for the digital age. To this end, the introduction illustrates how digitalization has changed the service industry. Afterwards, selected service engineering models and related norms are presented. Finally, a set of requirements for modern service engineering models derived from best practices from recent years is introduced.