Refine
Year of publication
- 2020 (24) (remove)
Document Type
- Article (2)
- Part of a Book (3)
- Conference Proceeding (15)
- Contribution to a Periodical (2)
- Internet Paper (1)
- Report (1)
Is part of the Bibliography
- no (24)
Keywords
- Abschlussbericht (1)
- Additive Fertigung (1)
- Adherence To Delivery Dates (1)
- After-Sales-Service (1)
- Assembly (1)
- Assistance Systems (1)
- Cloud (1)
- Data-driven Services (1)
- Decision Support (2)
- Deviation Detection (1)
Institute
The aim of the related research project eCloud is to enable small and medium sized enterprises (SMEs) to implement flexible energy management without in-depth energy knowledge and with little distraction from day-to-day business, which is prepared for current and future challenges in the field of energy use. The overall result is a validated prototype for a plug and automate capable (i.e. without implementation effort) operational energy management, which can be successively set up in SMEs based on a cloud platform. Through its gradual and modular implementation, energy management meets the individual needs of each company and contributes to energy system transformation and climate protection by reducing energy costs and greenhouse gas emissions by up to 25%. In total, three expansion stages are available with the levels of monitoring, load management and grid usage, which consist of various Software as a Service (SaaS) modules from the cloud that can be retrieved as required. Thus, the user only needs a minimal hardware intervention in his production and saves a complex IT infrastructure. The methodology developed has been successfully applied by two user companies so far. This proves the effectiveness of the method.
Trends und Entwicklungen
(2020)
Der traditionelle After Sales Service inklusive der hohen Margen und Gewinnbeiträge steht einem Wandel gegenüber. Digitale Transformation, Globalisierung oder disruptive Geschäftsmodelle verändern die etablierten Rahmenbedingungen des Geschäftsbereiches zunehmend. Daher sollten sich Unternehmen auf diesen Wandel vorbereiten und Veränderungen in der eigenen Organisation anstoßen. Aus diesem Grund wird in dem letzten Kapitel des vorliegenden Buches auf wichtige Trends im After Sales Service eingegangen. Zu nennen sind hierbei der Ansatz der Servitization (Abschn. 7.1), die Digitale Transformation im After Sales Service (Abschn. 7.2), digitale Geschäftsmodelle (Abschn. 7.3), das Smart Service Engineering (Abschn. 7.4) oder der Einfluss der Elektromobilität auf den automobilen After Sales Service (Abschn. 7.5).
Reliability-centered maintenance for production assets is a well-established concept for the most effective and efficient disposition of maintenance resources. Unfortunately, the approach takes a lot of effort and relies heavily on the knowledge of individuals. Reliability data in Computerized Maintenance Management System (CMMS) is scarce and almost never used well. An automated risk assessment system would have the potential to contribute to the dissemination and effective use of risk information and analysis. The individuality of production setting, however, prevents current systems from being practically relevant for most industries. The presented approach combines ontologies to store and link knowledge, an information logistics model displaying the various information streams, and the Internet of production to take the different user systems and infrastructure layers into account. The provided model of a reference digital shadow for risk information and a detailed information logistics model will help software companies to improve reliability software, standardize and enable assets owners to establish a customized digital shadow for their production networks. [https://link.springer.com/chapter/10.1007/978-3-030-57993-7_2]
Industrie 4.0 is said to have major positive effects on productivity in manufacturing companies. However, these effects are not visible yet. One reason for this is the lack of understanding of maintenance services as a crucial value contributing partner in production processes, although scientific literature already highlighted the importance of indirect maintenance costs. In order to retrieve the unused potential of maintenance services, a digital shadow in form of a sufficiently precise digital representation is required, providing a data model for the value of maintenance actions so that asset and maintenance strategies can be optimized later on. Using case study research for process manufacturers, the first research contribution of this paper consists of 21 value contributing elements being identified. The second contribution is a reference processes model, showing seven major process steps as well as the required intra-organization interaction on an information technology system level. Therefore, it provides the base for the missing data model shaping the targeted digital shadow of maintenance services’ value contribution. [https://link.springer.com/chapter/10.1007/978-3-030-57993-7_69]