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"New Service-Work"
(2021)
Durch die Corona-Krise befinden wir uns auf einmal alle in einer völlig neuen Arbeitswelt. Innerhalb kürzester Zeit waren Unternehmen im Service gezwungen, Antworten für – vielleicht auch manchmal schon länger bestehende Fragen – rund um das Thema „New Work“ zu finden. Daher hat sich der KVD in den vergangenen Monaten im Rahmen einer ausgewiesenen Expertenrunde aus Praxis und Forschung mit dem Thema „New Service-Work“ auseinandergesetzt. Vor dem Hintergrund der aktuellen Herausforderungen haben wir die zentralen Handlungsfelder für die Umsetzung dieser neuen Arbeitswelt einmal intensiver beleuchtet. In über 25 digitalen Treffen wurden die Chancen, Risiken oder auch Hemmnisse zu den jeweiligen Handlungsfeldern intensiv diskutiert und aufbereitet. Mit einigen aktuellen, innovativen Lösungsansätzen aus unseren Mitgliedsunternehmen hoffen wir, auch Ihnen erste Hinweise oder Impulse geben zu können, wie auch bald in Ihrem Unternehmen „New Service-Work“ Einzug halten könnte.
Die Globalisierung und der steigende Wettbewerbsdruck erfordern, dass Supply Chains heutzutage komplexe Anforderungen erfüllen. Dabei müssen sie gleichzeitig flexibel genug sein, um an kurzfristige Veränderungen angepasst werden zu können. Ein unternehmensübergreifender Datenaustausch ermöglicht den Akteuren durch schnelle Informationsweitergabe über auftretende Ereignisse entlang der Supply Chain, dynamisch auf aktuelle Gegebenheiten zu reagieren und dadurch hervorgerufene mögliche Schäden zu minimieren. Auch wenn viele Unternehmen mit der Bereitstellung von Daten noch zurückhaltend sind, gehen die Vorteile des Datenaustauschs weit über die Verkürzung der Reaktionszeit hinaus.
Das Gegenteil von Theorie ist die Praxis. So sagt man landläufig und unterstellt damit oft, dass wissenschaftiche Erkenntnisse nicht immer für den Alltag taugen. Dass Theorie aber nicht gleich Theorie ist und Wissenschaft und Praxis trotz aller Unterschiedlichkeit aufeinander angewiesen sind, darauf weist das
FIR an der RWTH Aachen schon mit der Auflösung seines Akronyms hin: „Forschung. Innovation. Realisierung."
In the food industry, a very large potential of data ecosystems is seen, in which data is understood, exchanged and monetized as an economic asset. However, despite the enormous economic potential, companies in the food industry continue to rely on traditional, product-oriented business models. Existing data in the value chain of industrial food production, e.g., in harvesting, logistics, and production processes, is primarily used for internal optimization and is not monetized in the form of data products. Especially the pricing of data products is a key challenge for data-based business models due to their special characteristics compared to conventional, analog offerings and multiple design options. The goal of this work is therefore to solve this issue by developing a framework that allows the identification of pricing models for data products in the industrial food production. For this purpose, following the procedure of typology formation, essential design parameters and the respective characteristics are derived. Furthermore, three types for pricing models of data products are shown. The results will serve not only stakeholders in the food industry but also manufacturing companies in general as input for an orientation of their databased business models.
Eine wesentliche Bedingung zur Optimierung der Wertschöpfungsprozesse ist die Transparenz über die leistungsbestimmenden Faktoren eines Unternehmens. Die Ermittlung dieser Faktoren stellt für viele Industriebetriebe eine Herausforderung dar. Im Rahmen der Veröffentlichung wird daher eine Vorgehensweise zur systematischen Identifikation von Einflussfaktoren der Unternehmenskennzahlen vorgestellt, welche die Grundlage zur Ableitung von individuellen Stellhebeln zur Steigerung der Unternehmensleistungsfähigkeit darstellt.
Recent developments have demonstrated the challenges and impacts of disruptions in supply chains. Current disruptions especially affected procurement and have indicated a lack of resilience. Resilience aims at being prepared, decreasing the impact, and enabling fast reactions and adaption in case of disruptions. The systematic design of resilience in procurement is significantly influenced by proactive and strategic actions before disruptions occur. Thus, the procurement strategy plays a major role when increasing resilience. The procurement strategy is influenced by various factors. Thus, a data-based approach for its systematic design is required. Based on the vision of the Internet of Production (IoP), this paper presents a data-based approach for designing procurement strategies. The IoP is a framework that enables cross-domain collaboration by providing semantically adequate and contextual data from production, development, and usage in real-time at an appropriate granularity. The paper aims at analyzing the state of the art regarding the design of procurement strategy in uncertain environments and the identification of success-critical purchased articles. Based on this, an approach is developed that is structured along the action research cycle and uses CRISP-DM to further detail the different steps. Through the use of these frameworks, both practical applicability and objective evaluation are ensured. The proposed approach thus allows the systematic evaluation of purchased articles regarding supply risks and lies the foundation for the adaption of the procurement strategy. The resulting approach is the foundation for future practical application of different use cases. As one central use case for the presented approach, the paper introduces the textile industry and its supply chains.
For most industries, Artificial Intelligence (AI) holds substantial potentials. In the last decades, the extent of data created worldwide is exponentially increasing, and this trend is likely to continue. However, despite the prospects, many companies are not yet using AI at all or not generating added value. Often, an AI project does not exceed its pilot phase and is not scaled up. The problems to create value from AI applications in companies are manifold, especially since AI itself is diverse and there is no ‘one size fits all’ approach. One often stated obstacle, why many AI projects fail, is a missing AI strategy. This leads to isolated solutions, which do not consider synergies, scalability and seldom result in added value for the company. To create a company-specific AI strategy with a top-down approach, a generic but holistic framework is needed. This paper proposes a strategic AI procedure model that enables companies to define a specific AI strategy for successfully implementing AI solutions. In addition, we demonstrate in this paper how we apply the introduced strategic AI procedure model on an AI-based flexible monitoring and regulation system for power distribution grid operators in the context of an ongoing research project.
Als Beispiel einer globalen Krisensituation zeigt die COVID-19-Pandemie eindrucksvoll die Schwachstellen heutiger Wertschöpfungsnetzwerke. Vor dem Hintergrund zunehmend komplexer und vernetzter Wertschöpfungsnetzwerke steigt für Unternehmen die Bedeutung einer resilienten Gestaltung derselben. Dabei wird davon ausgegangen, dass ähnliche Krisensituationen in Zukunft häufiger auftreten werden. Ziel dieser Expertise ist es, Unternehmen bei der Identifikation von Potenzialen und Maßnahmen für die resiliente Gestaltung ihrer Wertschöpfungsnetzwerke zu unterstützen.
In the age of digitalization, manufacturing companies are under increased pressure to change due to product complexity, growing customer requirements and digital business models. The increasing digitization of processes and products is opening up numerous opportunities for mechanical engineering companies to exploit the resulting potential for value creation. Subscription business is a new form of business model in the mechanical engineering industry, which aims to continuously increase customer benefit to align the interests of both companies and customers. Characterized by a permanent data exchange, databased learning about customer behavior, and the transfer into continuous innovations to increase customer value, subscription business helps to make Industry 4.0 profitable. The fact that machines and plants are connected to the internet and exchange large amounts of data results in critical information security risks. In addition, the loss of knowledge and control, data misuse and espionage, as well as the manipulation of transaction or production data in the context of subscription transactions are particularly high risks. Complementary to direct and obvious consequences such as loss of production, the attacks are increasingly shifting to non-transparent and creeping impairments of production or product quality, which are only apparent at a late stage, or the influencing of payment flows. A transparent presentation of possible risks and their scope, as well as their interrelationships, does not exist. This paper shows a research approach in which the structure of subscription models and their different manifestations based on their risks and vulnerabilities are characterized. This allows suitable cyber security measures to be taken at an early stage. From this basis, companies can secure existing or planned subscription business models and thus strengthen the trust of business partners and customers.