IFIP advances in information and communication technology
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567
Service Engineering Models
(2019)
Since the field of service engineering emerged in the late 20th century, the service industry has undergone drastic changes. Among the reasons for these changes is the increasing digitalization, which has made it difficult for companies to successfully develop new service offerings. While numerous service engineering models are available to provide guidance during the design of new services, many of them cannot keep up with the requirements of today’s economic environment. The present paper examines the requirements that service engineering models need to meet in order to be suitable guidelines for the digital age. To this end, the introduction illustrates how digitalization has changed the service industry. Afterwards, selected service engineering models and related norms are presented. Finally, a set of requirements for modern service engineering models derived from best practices from recent years is introduced.
536
Manufacturing companies worldwide recognized the high potential of Industrie 4.0 in order to increasing production efficiency. Key benefits include creation of integrated systems, networked products and improvement of service portfolios. However, for many companies deriving and evaluating necessary measures to use Industrie 4.0 potentials represents a major challenge. This paper introduces the "acatech Industrie 4.0 Maturity Index" as an approach to meet this challenge. The development of multidimensional maturity model intents to provide companies an assessment methodology. The aim is to capture the status quo in companies in order to be able to develop individual roadmaps for the successful introduction of Industrie 4.0 and manage the transformation progressively.
535
Towards the Generation of Setup Matrices from Route Sheets and Feedback Data with Data Analytics
(2018)
The function or department of production control in manufacturing companies deals with short-term scheduling of orders and the management of deviations during order execution. Depending on the equipment and characteristics of orders, sequence dependent setup times might occur. In these cases for companies that focus on high utilization of their assets due to long phases of ramp up and high energy costs, it might be optimal to choose sequences with minimal setup time times between orders. Identifying such sequences requires detailed and correct information regarding the specific setup times. With increasing product variety and shorter lot sizes, it becomes more difficult and rather time intense to determine these values manually. One approach is to analyse the relevant features of the orders described in the route sheets or recipes to find similarities in materials and required tools. This paper presents a methodology, which supports setup optimized sequencing for sequence dependent setup times through constructing the setup matrix from such route sheets with the use of data analytics.
535
Many ERP systems support configurable materials. Due to an ever increasing number of product variants the benefits of this approach are well understood. However, these implementations are not standardized. In this article we propose a new standard interface for the exchange of configuration data. This would lead to further benefits as systems as Advanced Planning systems could better use manufacturing flexibility while web shops as Amazon could easily integrate manufacturers of complex products with much reduced implementation effort.
534
Digitalization is changing the industrial landscape in a way we did not anticipate. The manufacturing industries worldwide are working to develop strategies and concepts for what is labelled with different terms such as the Industrial Internet of Things in the USA or Industrie 4.0 in Germany. Many industrialized economies are driven by the production sector and this sector needs specific approaches and instruments to take up other than those approaches we know from start-ups and ventures coming from Silicon Valley and other places. In this paper, we demonstrate an appropriate approach to transform producing companies in a systematic and evolutionary approach.
In particular, the objective of this paper is to provide results from two initiatives which conceptually build upon each other and are of particular relevance for the production industry. First, we present a global survey on the state of implementation and the future perspectives of the concept Industrie 4.0 from 2016. Findings from this study have forced parts of the German industry to heavily invest into a common approach to accelerate change towards Industry 4.0 in order to stay competitive in worldwide economy. This approach is presented in a second part.
664
Manufacturing companies (MFRs) are increasingly extending their
portfolios with services and data-driven services (DDS) to differentiate themselves from competitors, tap new revenue potential, and gain competitive advantages through digitization and the subsequently generated data. Nonetheless, DDS fail more often than traditional industrial services and products within the first year on the market. Particularly, companies are failing to sell DDS successfully and efficiently with their existing (multi-level) distribution structures. Surprisingly, there is a lack of scientific research addressing this issue. Since there are currently no holistic models for an end-to-end description of distribution-tasks for DDS in the manufacturing industry, this paper contributes to a task-oriented reference model for mapping interactions in the multi-level distribution management. Therefore, a case study research approach is used, to identify and describe the interactions in the multi-level distribution management of DDS, as well as to develop a regulatory framework for MFRs and their multi-level distribution management. This research uses the established theoretical framework of Service-Dominant-Logic to address the co-creation in multi-level distribution management of DDS. As a result, this paper identifies different interaction variants as well as the need for a new management function with 4 main and 14 basic tasks.
338
Analysis of the Harmonizing Potential of Order Processing Attributes in Spread Production Systems
(2010)
The paper discusses an approach how to measure the competitive advantage of harmonized order processing data by making use of knowledge about the interdependencies between related benefit dimensions. Corresponding harmonization projects are all projects that strive for common structures in product attributes, classification systems or product structures. The main objective of the underlying research work is the development of a method for the estimation of the benefit potential of harmonized order processing data.
338
High Resolution Supply Chain Management (HRSCM) aims to stop the trend of continuously increasing planning complexity. Today, companies in high-wage countries mostly strive for further optimization of their processes with sophisticated, capital-intensive planning approaches. The capability to adapt flexibly to dynamically changing conditions is limited by the inflexible and centralized planning logic. Thus, flexibility is reached currently by expensive inventory stocks and overcapacities in order to cope with rescheduling of supply or delivery. HRSCM describes the establishment of a complete information transparency in supply chains with the goal of assuring the availability of goods through decentralized, self-optimizing control loops for Production Planning and Control (PPC). HRSCM pursues the idea of enabling organization structures and processes to adapt to dynamic conditions. The approach includes the strengths of the existing planning models as well as the process of decision making in organizations. A precondition for this decentralized adaptation is the synchronization of the objectives of the several units or process owners. The basis for this new PPC Model are information transparency, stable processes, consistent customer orientation, increased capacity flexibility and the understanding of the production system as a viable, socio-technical system.
662
While digitization is a strategic advantage in numerous industries such as the automotive industry or mechanical engineering, other industries like the German quarrying industry have not yet established a transformation towards a digitized industry. This leads to inefficient work and inaccurate forecasting capabilities. To address these challenges, digital platforms can incentivize digitization
by supporting the capacity utilization and forecasting capability of these companies. In this paper, the quarrying industry is analyzed by a morphology and different types of companies are identified. Knowing the digital maturity of these companies and by determining the key factors to forecast demands and the capacity utilization, different operating models are derived. Combined with a morphology and the value creation system, different scenarios for the identification of platform services are examined. These scenarios are weighted in a utility analysis to get an operating model blueprint to develop and establish digital platforms in less digitized industries.