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Institute
- Business Transformation (14)
- Dienstleistungsmanagement (35)
- FIR e. V. an der RWTH Aachen (161)
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Die Variantenfließfertigung ermöglicht die Herstellung konfigurierbarer Produkte bei kurzen Durchlaufzeiten und geringen Beständen. Im Vergleich zu anderen Organisationsformen der Produktion gestaltet sich die Produktionsplanung und -steuerung aufgrund der Variantenvielfalt als anspruchsvoll. Im vorliegenden Beitrag wird der erste Schritt einer Methodik vorgestellt, welche für die Konfiguration der Reihenfolgeplanung entwickelt wurde.
Progress in the development of small electric and hybrid aircraft promises business opportunities for thin-haul air mobility services. In order to develop demand-oriented flight plan scenarios for Germany, this paper presents a model to estimate the marked volume of thin-haul air mobility. To quantify the potential demand, our model includes the steps of trip generation, trip distribution and mode choice. Trip generation and distribution takes place between 412 geographic subdivisions of Germany and is based on calibrated traffic forecast data for the year 2030. For the first time the five relevant modes of transport, namely: car, intercity train, intercity bus, commercial aircraft and thin-haul air mobility services, have been included in one model. The step of choosing the transport mode is implemented via a generalized cost approach, taking into account travel costs and travel time. Additionally, route modeling of all transport modes is enhanced by real market data using large-scale data readouts of web interfaces. As primary result we predict a market share of 6 % or 81 million trips per year for thin-haul air mobility services. The demand concentrates on a small number of airports: 30 % of the trips are estimated to be between only 20 airports. Hubs and main routes are identified to offer the potential for scheduled air services.
Auf Basis einer systematischen Literaturanalyse wurden insgesamt 11 Kennzahlen identifiziert, welche die Grundlage zur Beschreibung der operativen Leistungsfähigkeit von Unternehmen bilden. Die Kennzahlen wurden in die vier Leistungsdimensionen Effizienz, Qualität, Zeit und Flexibilität eingeteilt.
Es geht um die Entwicklung eines Software-Tools zur Unterstützung bei der Auswahl von geeigneten 3D-Druckdienstleistern im Kontext der additiven Ersatzteillogistik. Im Fokus steht der Logistikdienstleister als potentieller Nutzer des Softwaretools. Das Softwaretool erfüllt zwei zentrale Funktionen: Überprüfung ob ein Ersatzteil additiv gefertigt werden soll und Auswahl eines konkreten Produzenten durch Matchingalgorithmus.
Immer noch ist es um die Zufriedenheit der Kunden mit der Qualität von Diestleistungen hierzulande nicht gut bestellt. An der Verbesserung dieses Zustands müssen wir arbeiten, in den Unternehmen, in den staatlichen Organisationen und in den Bildungseinrichtungen, denn die Frage, ob und wie wir den Wandel zur uneingeschränkten Servicegesellschaft bewältigen - der ohne eine konsequente Digitalisierung der Wertschöpfung unmöglich ist -, hat auch entscheidenden Einfluss auf die Zukunft des Wirtschaftsstandorts Deutschland.
Influenced by the high dynamic of the markets and the steadily increasing demand for short delivery times the importance of supply chain optimization is growing. In particular, the order process plays a central role in achieving short delivery times and constantly needs to evaluate the trade-off between high inventory and the risk of stock-outs. However, analyzing different order strategies and the influence of various production parameters is difficult to achieve in industrial practice. Therefore, simulations of supply chains are used in order to improve processes in the whole value chain. The objective of this research is to evaluate two different order strategies (t, q, t, S) in a four-stage supply chain. In order to measure the performance of the supply chain the quantity of the backlog will be considered. A Design of Experiments approach is supposed to enhance the significance of the simulation results.
The shop floor is a dynamic environment, where deviations to the production plan frequently occur. While there are many tools to support production planning, production control is left unsupported in handling disruptions. The production controller evaluates the deviations and selects the most suitable countermeasures based on his experience. The transparency should be increased in order to improve the decision quality of the production controller by providing meaningful information during his decision process. In this paper, we propose a framework in which an interactive production control system supports the controller in the identification of and reaction to disturbances on the shop floor. At the same time, the system is being improved and updated by the domain knowledge of the controller. The reference architecture consists of three main parts. The first part is the process mining platform, the second part is the machine learning subsystem that consists of a part for the classification of the disturbances and one part for recommending countermeasures to identified disturbances. The third part is the interactive user interface. Integrating the user’s feedback will enable an adaptation to the constantly changing constraints of production control. As an outlook for a technical realization, the design of the user interface and the way of interaction is presented. For the evaluation of our framework, we will use simulated event data of a sample production line. The implementation and test should result in higher production performance by reducing the downtime of the production and increase in its productivity.
"New Service-Work"
(2021)
Durch die Corona-Krise befinden wir uns auf einmal alle in einer völlig neuen Arbeitswelt. Innerhalb kürzester Zeit waren Unternehmen im Service gezwungen, Antworten für – vielleicht auch manchmal schon länger bestehende Fragen – rund um das Thema „New Work“ zu finden. Daher hat sich der KVD in den vergangenen Monaten im Rahmen einer ausgewiesenen Expertenrunde aus Praxis und Forschung mit dem Thema „New Service-Work“ auseinandergesetzt. Vor dem Hintergrund der aktuellen Herausforderungen haben wir die zentralen Handlungsfelder für die Umsetzung dieser neuen Arbeitswelt einmal intensiver beleuchtet. In über 25 digitalen Treffen wurden die Chancen, Risiken oder auch Hemmnisse zu den jeweiligen Handlungsfeldern intensiv diskutiert und aufbereitet. Mit einigen aktuellen, innovativen Lösungsansätzen aus unseren Mitgliedsunternehmen hoffen wir, auch Ihnen erste Hinweise oder Impulse geben zu können, wie auch bald in Ihrem Unternehmen „New Service-Work“ Einzug halten könnte.
In manufacturing, adherence to delivery dates is one of the main logistic goals. The production control department has to cope with short-term deviations from the planned route sheets. Because of unforeseen disruptions, e.g. machine breakdowns or shortage of material or personnel, in some situations, the promised delivery date to the customer is at stake. In practice, a fast and reasonable decision on how to deal with the delayed order is required. This decision process is often based on a qualitative analysis relying on the planner’s subjective assessment of a complex situation. To improve the quality of possible countermeasures this paper presents an application, which supports the decision process through a quantified analysis using real-time data from business application systems in combination with a simulation of the value stream. The developed app is part of the decision process and estimates the effect of selected countermeasures to accelerate a delayed order. Performance indicators illustrate the effect of the countermeasures on the specific order as well as the whole system. This approach empowers the planner to assess unforeseen situations and aims to improve the quality of the decision-making process. This paper describes the architecture of the application, its simulation ecosystem, the relevant data and the decision process to select the most effective countermeasures.
Bemühungen um eine Verbesserung der betrieblichen Planung richten sich verstärkt auf die Planung von Terminen, Kapazitäten und Kosten aller an der Leistungserstellung beteiligten Bereiche. Ein Hilfsmittel hierzu ist im Einsatz von Planzeiten für unterschiedliche Verwendungszwecke zu sehen. Mit der vorliegenden Arbeit werden die Grundlagen für eine anforderungsgerechte zeitliche Planung mittels einer dem Aufgabenbereich des Anwender anpaßbaren Planzeitsystematik erarbeitet. Es sollen dabei insbesondere Aussagen hinsichtlich Einzel-und Gesamtgenauigkeit sowie des gezielten Eingriffs des Anwenders zur Genauigkeitssteigerung möglich werden. Dazu wurde eine mathematische Verfahrensweise aufgestellt und rechnermäßig implementiert. Um die unterschiedlichen Aufgabenstellungen des Gesamtverfahrens zu differenzieren, wurden die Komponenten Mikro-Modell, Makro-Modell und Analysemodul unterschieden. Durch Erprobung mit Daten aus einer Selbstaufschreibung im Bereich Fertigungsplanung eines Maschinenbauunternehmens wurde untersucht, welche Auswirkungen die verschiedenen Kenngrößen der Planzeiten, wie Anzahl der Datensätze, Wert der Planzeit, Verwendungshäufigkeit der einzelnen Planzeiten sowie Standardabweichung der Ist-Werte, auf die Genauigkeit der Gesamtplanzeit haben.
Der Technologie- und Trendradar 2022 enthält die neusten Technologien und Trends des vergangenen Jahres. Im aktualisierten Radar wurden die Technologiereifegrade in den Steckbriefen neu bewertet, die Anwendungen, Potenziale und Herausforderungen der Technologien wo nötig aktualisiert und neue Technologien aufgenommen.
Der Technologie- und Trendradar 2022 enthält elf neue Steckbriefe. Das Technologiefeld Vernetzung wurde um Eventgetriebene IT-Architekturen, Internet of Behaviors und Web3 erweitert. Dem Feld Virtualisierung wurde die Technologie Metaverse hinzugefügt. Das Technologiefeld Datenverarbeitung wurde um den Trend Data-Centric AI ergänzt, das Feld Prozesse um den Trend Digitale Souveränität. Im Technologiefeld Produkte wurden die Technologien Edge AI, Inter Planetary File System (IPFS), Photonische Siliziumchips, Soft-Robotik und Neuromorphic Computing aufgenommen.
More and more manufacturing companies are starting to transform the transaction-based business model into a customer value-based subscription business to monetize the potential of digitization in times of saturated markets. However, historically evolved, linear acquisition processes, focusing the transactionoriented product sales, prevent this development substantially. Elemental features of the subscription business such as recurring payments, short-term release cycles, data-driven learning, and a focus on customer success are not considered in this approach. Since existing transactional-driven acquisition approaches are not successfully applicable to the subscription business, a systematic approach to an acquisition cycle of the subscription business in the manufacturing industry is presented, aiming at a long-term participative business. Applying a grounded theory approach, a task-oriented model for themanufacturing industry was developed.
The model consisting of five main tasks and 14 basis tasks serves as best practice to support manufacturing companies in adapting or redesigning acquisition activities for their subscription business models.
Inhaltsangabe Band:
Die vernetzte Digitalisierung hat die produzierende Industrie fundamental verändert. Im Rahmen dessen eröffnen sich produzierenden Unternehmen kontinuierlich neue Chancen, in einem zunehmend dynamischen und durch das Internet geprägten Wettbewerb, wirtschaftliche Erfolge zu erzielen. Durch die veränderten Rahmenbedingungen der vernetzten Digitalisierung müssen produzierende Unternehmen jedoch neue Ansätze für die Organisation der digitalen Transformation verfolgen: Sie müssen die neue Führungsaufgabe Digitalisierungsmanagement gestalten. Dabei muss das Digitalisierungsmanagement eine breite Aufgabenvielfalt abdecken.
Dieses Buch befähigt produzierende Unternehmen die digitale Transformation erfolgreich zu gestalten. Dazu werden Nutzen und Funktionsweisen der wesentlichen Aufgaben des Digitalisierungs- und Informationsmanagements praxisnah dargestellt. Ein spezifisch für produzierende Unternehmen, die eine digitale Transformation anvisieren, entwickeltes Digitalisierungs- und Informationsmanagement-Modell verknüpft schließlich die Inhalte.
Das vorliegende Buch ist als ein Nachschlagewerk für Führungskräfte und Entscheider entwickelt worden, die die Herausforderungen der Realisierung von digitalen Geschäftsmodellen, digitalisierten Produkten und digitalen Geschäftsprozessen angehen wollen. Die Methoden in diesem Buch helfen dabei, die richtigen Managementaufgaben zu verfolgen und diese in der Unternehmensorganisation umzusetzen. Dabei werden auch die Schnittstellen zwischen dem strategischen Digitalisierungsmanagement und dem taktischen bis operativen Informationsmanagement behandelt. Das Buch bietet einen schnellen und einfachen Zugriff auf die wichtigsten Methoden und viele unterstützende Beispiele. Es ist Teil der Reihe „Handbuch Produktion und Management“ und ergänzt dessen Ordnungsrahmen.
(Quelle: https://link.springer.com/book/10.1007/978-3-662-63758-6)
The successful use of Business Analytics is increasingly becoming a differentiating competitive factor. The ability to extract data-driven insights and integrate them into decision-making is becoming growingly important. The underlying technologies are evolving exponentially, the value proposition differs from simple descriptive applications to automated decision-making. Existing approaches found in literature and practice to classify those levels only insufficiently mark down the boundaries between the different technology levels. As a consequence, it is often unclear which characteristics of the technology interact with the working environment, which can be described as a socio-technical system. Using a systematic literature review, this paper identifies the characteristics of Business Analytics and delineates three types of Business Analytics based on case studies. Thus, a starting point for the socio-technical system design and optimization for the use of Business Analytics is created.
Nowadays, the market for information and communication technologies used for IOT-applications grows daily. Since companies need technologies to transform their business processes corresponding to the digital revolution, they need to know which technologies are available, and fit the best for their use case. Their inertial issue is the lacking overview of technologies suitable to connect their production or logistics. Hence, this paper presents a methodology to select technologies (and combinations) based on their functions. It differentiates between information and communication technologies, digital technologies and connecting technologies by the physical function and its role in a cyber-physical system. Depending on the use case, the applicability of every technology varies. Due to that reason, the paper illustrates a ranked qualification of the technologies for typical use cases, focussing tracking and tracing issues in the intralogistics of producing companies. The evaluation is performed upon a literature research, a market study to identify suitable technologies, and various expert interviews to assess the applicability of the technologies.
Many ERP systems support configurable materials. Due to an ever increasing number of product variants the benefits of this approach are well understood. However, these implementations are not standardized. In this article we propose a new standard interface for the exchange of configuration data. This would lead to further benefits as systems as Advanced Planning systems could better use manufacturing flexibility while web shops as Amazon could easily integrate manufacturers of complex products with much reduced implementation effort.
Towards the Generation of Setup Matrices from Route Sheets and Feedback Data with Data Analytics
(2018)
The function or department of production control in manufacturing companies deals with short-term scheduling of orders and the management of deviations during order execution. Depending on the equipment and characteristics of orders, sequence dependent setup times might occur. In these cases for companies that focus on high utilization of their assets due to long phases of ramp up and high energy costs, it might be optimal to choose sequences with minimal setup time times between orders. Identifying such sequences requires detailed and correct information regarding the specific setup times. With increasing product variety and shorter lot sizes, it becomes more difficult and rather time intense to determine these values manually. One approach is to analyse the relevant features of the orders described in the route sheets or recipes to find similarities in materials and required tools. This paper presents a methodology, which supports setup optimized sequencing for sequence dependent setup times through constructing the setup matrix from such route sheets with the use of data analytics.
Manufacturing companies worldwide recognized the high potential of Industrie 4.0 in order to increasing production efficiency. Key benefits include creation of integrated systems, networked products and improvement of service portfolios. However, for many companies deriving and evaluating necessary measures to use Industrie 4.0 potentials represents a major challenge. This paper introduces the "acatech Industrie 4.0 Maturity Index" as an approach to meet this challenge. The development of multidimensional maturity model intents to provide companies an assessment methodology. The aim is to capture the status quo in companies in order to be able to develop individual roadmaps for the successful introduction of Industrie 4.0 and manage the transformation progressively.
Service Engineering Models
(2019)
Since the field of service engineering emerged in the late 20th century, the service industry has undergone drastic changes. Among the reasons for these changes is the increasing digitalization, which has made it difficult for companies to successfully develop new service offerings. While numerous service engineering models are available to provide guidance during the design of new services, many of them cannot keep up with the requirements of today’s economic environment. The present paper examines the requirements that service engineering models need to meet in order to be suitable guidelines for the digital age. To this end, the introduction illustrates how digitalization has changed the service industry. Afterwards, selected service engineering models and related norms are presented. Finally, a set of requirements for modern service engineering models derived from best practices from recent years is introduced.
Competitive differentiation in the manufacturing sector is no longer based on product and service innovations alone but on the ability to monetize the usage phase of products and services. To this end, manufacturers are increasingly looking at so-called subscription business models as a way of supplementing the traditional sale of products and services. Since supplier success in the subscription business is directly dependent on customer success, the setup and expansion of a so-called Customer Success Management (CSM) is required. While CSM has already been established in the software industry for several years, companies in the manufacturing sector are often still in the conceptual phase of a CSM, parallel to the setup and expansion of their subscription business. Therefore, this paper aims to support the set-up of a CSM by providing a reference data model, based on case study research, that can be used to support the organizational or daily CSM tasks and to serve as a blueprint for conceptualizing CSM-specific IT systems.