Smart Service Engineering
- This chapter presents Smart Service Engineering as a development approach for a customer-centric and highly iterative development of smart services. It outlines the development of data-based services in an industrial context, starting with the development of a strategy, followed by the iteration of prototypes, and finally leading to the successful market launch.
Author: | Benedikt Moser, Marcel Faulhaber |
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URL: | https://link.springer.com/chapter/10.1007/978-3-030-58182-4_5 |
DOI: | https://doi.org/10.1007/978-3-030-58182-4_5 |
ISBN: | 978-3-030-58181-7 |
ISBN: | 978-3-030-58182-4 |
Parent Title (English): | Smart Service Management: Design Guidelines and Best Practices |
Publisher: | Springer |
Place of publication: | Cham [u. a.] |
Editor: | Maria Maleshkova, Niklas Kühl, Philipp Jussen |
Document Type: | Part of a Book |
Language: | English |
Date of Publication (online): | 2023/02/07 |
Date of first Publication: | 2021/01/27 |
Release Date: | 2023/02/07 |
First Page: | 45 |
Last Page: | 61 |
FIR-Number: | -FOLGT- |
Institute / Department: | FIR e. V. an der RWTH Aachen |
Dienstleistungsmanagement | |
Dewey Decimal Classification: | 6 Technik, Medizin, angewandte Wissenschaften / 62 Ingenieurwissenschaften |
6 Technik, Medizin, angewandte Wissenschaften / 65 Management, Öffentlichkeitsarbeit |